Ann

1. Community
2. Support Forum
3. Can't add external user to the Box Business account

Hi Vitaliy, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

• View comment
• Ann
• January 15, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Incorrect Size

Hi Alex,  Welcome to Box Community! I have successfully run the script on the account and that should correct the incorrect size.  Let me know if you have questions and thanks for posting!

• View comment
• Ann
• January 15, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. Deactivated Account

Hi Nicolas, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

• View comment
• Ann
• January 15, 2024 19:53
• 0 votes

1. Community
2. Support Forum
3. Have the Storage Usage Incorrect issue, can someone run the script on my account please?

Hi there, Welcome to Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage ...

• View comment
• Ann
• January 15, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Verification email

Hi Martin,  Welcome to the Box Community! It appears that your account has already been verified. I highly recommend clearing your browsing history before logging in to Box. Let me know how it goes...

• View comment
• Ann
• January 15, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stora...

• View comment
• Ann
• January 15, 2024 19:45
• 0 votes

1. Community
2. Support Forum
3. Quota seems to be incorrect

Hi Colin, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

• View comment
• Ann
• January 15, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. storage count is not correct

Hi Masatsugu UEHARA, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file coun...

• View comment
• Ann
• January 15, 2024 19:42
• 0 votes

1. Community
2. Support Forum
3. I'm not receiving email notifications.

Hi, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly...

• View comment
• Ann
• January 15, 2024 19:40
• 0 votes

1. Community
2. Support Forum
3. Upgraded to Enterprise account but my Box storage is still showing 10 GB max

Hi Sam,  Welcome to the Box Community! Please reach out to your Box Admin and request to modify your storage space from 10GB to "Unlimited". These are the necessary steps for your administrator to ...

• View comment
• Ann
• January 15, 2024 19:38
• 0 votes