France

1. Community
2. Support Forum
3. Box Desktop App for Mac Connected to Wrong Account

Hi Alex,  Welcome to the Box Community! There is currently no way to login on two Box accounts on one Box Drive client in a computer nor there is an option to switch between multiple accounts. You ...

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• France
• September 22, 2021 18:40
• 1 vote

1. Community
2. Support Forum
3. Using Box to Back up Apple Time Machine

Hi Carlos,  Welcome to the Box Community and thank you for your post! I reached out to our specialist about the issue you are running into and it looks like this is not a supported scenario where y...

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• France
• September 16, 2021 20:09
• Edited
• 1 vote

1. Community
2. Support Forum
3. Migrate 200GB between two Box instances

Hi Ryan,  Welcome to the Box Community! If you are having issue working on FTP to transfer your files from one Box org to another, I recommend performing "Transfer of folder ownership" instead, by ...

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• France
• September 03, 2021 22:11
• Edited
• 1 vote

1. Community
2. Support Forum
3. How do you structure box folders ? Pls share your experience

Hi Koji,  Welcome to the Box Community! Have you checked out this support article: "Plan Your Folder Structure"?   The article also offers some best practices that you may find helpful in planning...

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• France
• September 02, 2021 22:26
• 1 vote

1. Community
2. Support Forum
3. A more user-friendly music player?

Hi Lorena,  Welcome to the Box Community and thanks for your post! If you have any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our ...

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• France
• September 02, 2021 21:57
• 1 vote

1. Community
2. Support Forum
3. Files Not Showing Up in Box Drive

Hi Arlo,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• September 01, 2021 18:36
• 1 vote

1. Community
2. Support Forum
3. Share Link on BOX DRIVE ON MAC

Hi Charlene,  Welcome to the Box Community! Can you follow the steps below to fix the issue with the missing Context menu for Box Drive in your Mac:1. Click the Apple Icon (in upper-left hand corne...

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• France
• August 27, 2021 19:42
• 1 vote

1. Community
2. Support Forum
3. Assigning folder access as an Admin. Error received.

Hi Dean,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• August 17, 2021 19:02
• 1 vote

1. Community
2. Support Forum
3. How to preserve folder date created?

Hi there,  Welcome to the Box Community! Have you checked out this article on Understanding Box File Timestamps yet? Folders: No, a folder's "Created" timestamp is the date when the folder is...

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• France
• August 10, 2021 19:20
• 1 vote

1. Community
2. Support Forum
3. Cannot share given "invalid email address" for valid email addresses

Hi Mark, Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confirmat...

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• France
• July 20, 2021 00:15
• 1 vote