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1. Community
2. Support Forum
3. Box not syncing with cloud on my MacBook Pro --- Need a solution please.

Hi George,  Welcome to the Box Community, I'm happy to help! To confirm, have you already followed the steps provided in this article to resolve this issue: https://support.box.com/hc/en-us/article...

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• France
• September 13, 2022 18:38
• 0 votes

1. Community
2. Support Forum
3. Storage limit reset

Hi Zeljko,  Welcome to the Box Community, I'm happy to help! Upon checking, it seems your Box storage is not properly setup. It shows that your storage space is 0B of 0B, which means no storage val...

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• France
• September 12, 2022 21:36
• 0 votes

1. Community
2. Support Forum
3. Problem with downloading shared files

Hi Arthur,  Welcome to the Box Community, I'm happy to help! This error message is typically caused by one of these three: Incorrect sharing permissions on the shared file. In other words, whoeve...

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• France
• September 12, 2022 20:25
• 0 votes

1. Community
2. Support Forum
3. "Service Unavailable: We are currently experiencing technical difficulties. Please try again later.

Hi Joanna,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing your xls files. It looks like you are part of an organization that requires their managed users to co...

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• France
• September 12, 2022 20:20
• 0 votes

1. Community
2. Support Forum
3. Not receiving the reset password mail

Hi Chandini,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email ...

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• France
• September 12, 2022 20:14
• 0 votes

1. Community
2. Support Forum
3. Account storage issue

Hi Tim,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• September 12, 2022 20:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder Name

Hi there,  Welcome to the Box Community, I'm happy to help! Your example should be okay when naming your folders in Box. What is not supported is using names with leading or trailing spaces. I also...

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• France
• September 12, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Change email & phone number

Hi SLB Billing,  Welcome to the Box Community, I'm happy to help! Please refrain from posting your personal information as this channel is a public forum.  If you wish to update the email address, ...

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• France
• September 12, 2022 20:05
• 0 votes

1. Community
2. Support Forum
3. Word doc is now blank

Hi Myrone,  Welcome to the Box Community, I'm happy to help! It sounds like the file may have been corrupted during the upload. If you still have a copy of the file on your phone or any or your dev...

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• France
• September 12, 2022 19:56
• 0 votes

1. Community
2. Support Forum
3. Files not opening

Hi Linda,  Welcome to the Box Community, I'm happy to help! Have you tried to restart your MacBook pro if and observe if the issue persists? Can you check if the Box desktop app you are using is ru...

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• France
• September 12, 2022 19:48
• 0 votes