France

1. Community
2. Support Forum
3. Missing folder

Hi Áine, Welcome to the Box Community! To confirm, do you own the missing folder or is it a collaborative folder owned by someone else? If a collaborative folder that you do not own is missing from...

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• France
• August 30, 2022 19:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgrading of Plan

Hi Carol,  Welcome to the Box Community, I'm happy to help! Yes, you can certainly upgrade your Free personal Box into any of our Business or Enterprise plans. Should you need to upgrade, please fo...

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• France
• August 30, 2022 19:17
• 0 votes

1. Community
2. Support Forum
3. Kan inte Återställa Mitt Box Drive Konto Glömt Lösenordet

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• August 30, 2022 19:15
• 0 votes

1. Community
2. Support Forum
3. Cancelling my account. There is NO delete button in the Admin section

Hi Dipali,  Welcome to the Box Community, I'm happy to help! If you wish to cancel your Box account, please make sure to follow the steps in this article: Canceling Your Box Account If you run in a...

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• France
• August 30, 2022 19:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unexpected Problem when trying to open Box after install

Hi Karen,  Welcome to the Box Community, I'm happy to help! Can you try to uninstall and re-install Box Drive on your machine by following instructions on these links below? To uninstall: https://...

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• France
• August 30, 2022 19:10
• 0 votes

1. Community
2. Support Forum
3. Wrong used storage reported

Hi Jasna,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• August 30, 2022 18:06
• 0 votes

1. Community
2. Support Forum
3. Create Folder When Client Uploads

Hi Chris,  Welcome to the Box Community, I'm happy to help! This might be possible with Box Relay Workflows.  Please take a look at this article to learn more about this feature: https://support.bo...

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• France
• August 29, 2022 22:53
• 0 votes

1. Community
2. Support Forum
3. Unsynchronized file

Hi there,  Welcome to the Box Community, I'm happy to help! To confirm, are you still seeing the affected Folder in the Box Drive location on your desktop? Can you check if there are problem items ...

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• France
• August 29, 2022 22:43
• 0 votes

1. Community
2. Support Forum
3. Storage usage is wrong

Hi Harvey,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• August 29, 2022 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage limit reset

Hi Syuichi,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the corre...

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• France
• August 29, 2022 21:39
• 0 votes