France

1. Community
2. Support Forum
3. Wrong count used space

Hi Diego,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• August 29, 2022 20:54
• 0 votes

1. Community
2. Support Forum
3. Astiga unable to access Box .. please help

Hi Taichiseal,  Welcome to the Box Community, I'm happy to help! It looks like you are using a third-party application to access your Box files. Since this integration was developed by a third part...

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• France
• August 29, 2022 20:53
• 0 votes

1. Community
2. Support Forum
3. edit and save on mobile device

Hi Matthew,  Welcome to the Box Community, I'm happy to help! Upon checking, this is currently a known limitation. You can preview Docs, Sheets, and Slides on mobile devices. As of Q4 2018, you can...

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• France
• August 29, 2022 20:49
• 0 votes

1. Community
2. Support Forum
3. permanent access for sheets?

Hi Matthew,  Welcome to the Box Community, I'm happy to help! Can you make sure that you have installed and enabled Box for Google Workspace for your Free Personal Box Account following this articl...

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• France
• August 29, 2022 20:39
• 0 votes

1. Community
2. Support Forum
3. Recover deleted files

Hi there,  Welcome to the Box Community, I'm happy to help! Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days, although Box administra...

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• France
• August 29, 2022 20:32
• 0 votes

1. Community
2. Support Forum
3. How to include code in Box Note

Hi Paritosh, Welcome to the Box Community, I'm happy to help! You can insert additional content such as tables, call out boxes, and code blocks from the inline menu. Click the + symbol on the left ...

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• France
• August 29, 2022 20:17
• 0 votes

1. Community
2. Support Forum
3. Box Sync on Windows: can it start minimized?

Hi Peter,  Welcome to the Box Community, I'm happy to help! If you wish to prevent Box Sync from starting automatically on your Windows PC, you can just remove Box Sync from the startup menu. To di...

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• France
• August 26, 2022 19:34
• 0 votes

1. Community
2. Support Forum
3. Editor permissions lost after Folder was moved

Hi Malika,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Box Folder permissions: https://support.box.com/hc/en-us/articles/360043697254-Understanding-Folder...

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• France
• August 26, 2022 19:16
• 0 votes

1. Community
2. Support Forum
3. Not receiving confirmation email

Hi M,  Welcome to the Box Community, I'm happy to help! Upon checking, I see a ticket has been submitted for your co-worker, the ticket number is  #2685545. Kindly advise the user to wait for a res...

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• France
• August 26, 2022 18:55
• 0 votes

1. Community
2. Support Forum
3. Can't find collaborator after accepting invite.

Hi David,  Can you confirm with the sender which email the invitation is being sent to? It should match the email address that you used to signup in Box in order for you to access the folder. If yo...

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• France
• August 26, 2022 18:47
• Edited
• 0 votes