France

1. Community
2. Support Forum
3. Deactivate MFA

Hi Sanchit,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email i...

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• France
• August 25, 2022 18:15
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you would like to get a refund for your account. Have you checked out this article on requesting a refund: https://supp...

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• France
• August 25, 2022 18:13
• 0 votes

1. Community
2. Support Forum
3. Unable to Upload Files and Folders

Hi Stephanie, Welcome to the Box Community, I'm happy to help! Do you encounter an error message when uploading to Box? Can you share a screenshot here so we can take a closer look? Looking forward...

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• France
• August 25, 2022 18:07
• 0 votes

1. Community
2. Support Forum
3. macOS Box sync issues & initialisation failures

Hi Jason, Welcome to the Box Community, I'm happy to help! Can you confirm if you receive a similar error message described in this article when initializing Box Drive in your Mac device?: https:/...

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• France
• August 25, 2022 17:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box folders no longer appear in File Explorer

Hi Randy,  Can you check if have Box Drive installed on your computer? If its installed, can you check if you are logged in and if it's running in the task manager? @Sophie, are you the owner of th...

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• France
• August 24, 2022 23:15
• 0 votes

1. Community
2. Support Forum
3. Can't find collaborator after accepting invite.

Hi David,  Welcome to the Box Community, I'm happy to help! If you want to see the list of people you are collaborating with, just click your display image or profile pic in Box.com and then the dr...

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• France
• August 24, 2022 20:26
• 0 votes

1. Community
2. Support Forum
3. Adding email address to current account that is associated with a deleted account

Hi there,  Welcome to the Box Community, I'm happy to help! Per our security policy, we are unable to release email addresses for accounts who have been deactivated for less than 120 days. This mea...

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• France
• August 24, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. Can't find 1491792

Hi Doug,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• France
• August 24, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. I need to change my email address on my box account. How do I do this?

Hi Amber,  Welcome to the Box Community! I understand that you need help in changing the Primary email address associated to your Box account, I'm happy to help!You would need to link your new emai...

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• France
• August 24, 2022 20:05
• 0 votes

1. Community
2. Support Forum
3. Cloud not Syncing to App (Mac) - HELP!

Hi Saundra,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• August 24, 2022 19:56
• 0 votes