France

1. Community
2. Support Forum
3. Used capacity indication is too much than actual

Hi 岩佐 慶夫,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• August 05, 2022 18:33
• 0 votes

1. Community
2. Support Forum
3. Consideration of paid plans

Hi 田口　斗萌,  Welcome to the Box Community, I'm happy to help! As you already know, Password protection is a premium feature available to ALL of Box paid plans The minimum required account type that a...

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• France
• August 05, 2022 18:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reset Storage

Hi Spider linx,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Inc...

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• France
• August 05, 2022 18:16
• 0 votes

1. Community
2. Support Forum
3. Received collaboration invite

Hi Herman,  Welcome to the Box Community, I'm happy to help! Did you sign up to Box using the same email address the collaboration invite was sent to?  Do you mind providing us a screenshot of what...

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• France
• August 05, 2022 18:14
• 0 votes

1. Community
2. Support Forum
3. Box shorcuts on my mac are not working properly. Some files are npt updating in box and I keep getting cloud icons with '!'

Hi Melina,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• August 04, 2022 20:30
• 0 votes

1. Community
2. Support Forum
3. Sync to desktop (two step verification is not working)

Hi Tarnace,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can hep look into and may require specific account information. I've gone ahead and cr...

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• France
• August 04, 2022 19:29
• 0 votes

1. Community
2. Support Forum
3. Missing folder in Box Drive but visible in Box Online

Hi Mark,  Welcome to the Box Community, I'm happy to help! Can you try logging out and then log back in from the Box Drive app on your Mac? For issues with Box Drive cache (i.e., "folders not showi...

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• France
• August 04, 2022 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. All space available and account saturated !

Hi there,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• August 03, 2022 21:46
• 0 votes

1. Community
2. Support Forum
3. .zip Archive Extraction inside Box.com

Hi Chuck,  Welcome to the Box Community, I'm happy to help! The option to unzip/ extract zip files in Box is currently not supported in Box. I appreciate your feedback and would highly recommend th...

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• France
• August 03, 2022 21:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Report on user folders

Hi Sian,  Welcome to the Box Community, I'm happy to help! If you wish to run a report to see what folders or files a certain managed user have access on their Box, you may run a "Folders and Files...

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• France
• August 03, 2022 21:15
• 0 votes