France

1. Community
2. Support Forum
3. BOX files and folders just disappeared!

Hi Nuno,  Welcome to the Box Community! Seem this issue you encounter will require our support representative to work directly with you to investigate. I've gone ahead and created a ticket for you ...

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• France
• November 13, 2020 18:27
• 1 vote

1. Community
2. Support Forum
3. Box Drive showing error on already deleted files

Hi there,  Welcome to the Box Community! Have you tried to logout and then log back in from Box Drive?  If not, can you try this and see that will fix the issue for you?  Check out our article on h...

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• France
• November 10, 2020 18:38
• 1 vote

1. Community
2. Support Forum
3. Files will not open on deskop

Hi Tony,  Welcome to the Box Community! Do you have Box Tools installed to be able to edit your Box files with your MS apps on your desktop?  Are you getting any sort of error message when attempti...

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• France
• November 05, 2020 19:25
• Edited
• 1 vote

1. Community
2. Support Forum
3. Excel online with shareable link set to "People with the link"

Hi Eddie,  Welcome to the Box Community! There is no way to achieve your desired outcome here since using Shared links generally give others read- only access to a file in Box. If you want other pe...

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• France
• October 23, 2020 19:41
• Edited
• 1 vote

1. Community
2. Support Forum
3. 3D preview

Hi Nguyen,  Welcome to the Box Community! The maximum file size limit for uploads to Box varies depending on your account type. But, have you checked out this page on Previewing 3D Files This may...

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• France
• October 12, 2020 20:09
• Edited
• 1 vote

1. Community
2. Support Forum
3. Collaborator cannot save changes to email notification settings

Hi Kate,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• September 30, 2020 21:48
• 1 vote

1. Community
2. Support Forum
3. Lost password from my STEM email box

Hi Aleksandra,  Welcome to the Box Community and thanks for your post in the forum!   Have you tried requesting for a reset password link for your account?   If yes and you still haven't receive a...

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• France
• September 15, 2020 15:11
• 1 vote

1. Community
2. Support Forum
3. What's the best way to open the local windows/mac folder from Box Web App and Box for salesforce?

Hi there,  Welcome to the Box Community and thanks for your post in the forum!   Unfortunately, we don't currently offer the feature you asked about.    If you have local folders that you want to b...

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• France
• September 14, 2020 19:23
• 1 vote

1. Community
2. Support Forum
3. can I host a desktop version of QuickBooks Pro on Box?

Hi Humberto,  Welcome to the Box Community and thanks for your post in the forum! Quickbooks are not supported by Box Sync or Box Drive but you can store this file type on Box.com. When you store t...

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• France
• September 14, 2020 18:44
• Edited
• 1 vote

1. Community
2. Support Forum
3. Create a folder users can upload into without a box account

Hi Greg,  Welcome to the Box Community and thanks for your post in the forum! Box File request feature is what I can think of that can help accomplish what you are trying to achieve here. Using thi...

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• France
• September 10, 2020 23:03
• 1 vote