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1. Community
2. Support Forum
3. iPhone vs laptop-missing data-syncing issue?

Hi there,  Welcome to the Box Community, I'm happy to help! Have you also tried to check if your files on Box for iPhone are syncing in Box.com (Webapp)? If yes and your files are syncing with no i...

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• France
• July 18, 2022 20:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is this possible? - Linked access to Parent Folder but only visibility into certain files within folder?

Hi Leah,  Welcome to the Box Community, I'm happy to help! When you create a shared link for a folder in Box and you decide to share that to a group of users, they will have access to everything th...

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• France
• July 18, 2022 20:41
• 0 votes

1. Community
2. Support Forum
3. Box Drive Sync

Hi there,  Welcome to the Box Community, I'm happy to help! There is no option to force sync items in Box Drive as the app automatically sync your folders/files between your computer and Box when y...

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• France
• July 18, 2022 20:26
• 0 votes

1. Community
2. Support Forum
3. Can't uninstall Box - Used Terminal Command Provided - File Provider Box.com NOT FOUND

Hi Simon,  Welcome to the Box Community, I'm happy to help! Have you tried restarting your Mac computer and try this again? If not, can you please do and then uninstall Box Drive completely followi...

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• France
• July 18, 2022 20:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Data inconsistencies

Hi Muhammad,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing...

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• France
• July 18, 2022 20:07
• 0 votes

1. Community
2. Support Forum
3. 0 out of 14 upload tests to Box hostnames were successful.

Hi Sarah,  Welcome to the Box Community, I'm happy to help! The option to contact support via different channels such as email, chat, and phone depends on the type of account you are on. Upon check...

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• France
• July 18, 2022 19:47
• 0 votes

1. Community
2. Support Forum
3. No FIles

Hi there,  Welcome to the Box Community! To confirm, do you own the missing files or are these collaborative contents owned by someone else? If a collaborative content that you do not own is missin...

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• France
• July 18, 2022 19:36
• 0 votes

1. Community
2. Support Forum
3. Unable to sync Quicken data file. All other related files able to sync in folder.

Hi there,  Welcome to the Box Community, I'm happy to help! The type of file that you are trying to sync to Box is block as it is not supported in Box Sync or Box Drive. With this, you cannot use B...

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• France
• July 18, 2022 19:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Couldnt Open the workbook (opening .XLSM Excel workbook in box)

Hi Zainul,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that...

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• France
• July 18, 2022 19:26
• 0 votes

1. Community
2. Support Forum
3. Reason Code 7 when trying to sign in

Hi David,  Welcome to the Box Community! I understand that you were experiencing a reason code 7 error, I'm happy to help. Can you try these tips and see if it help resolve this issue for you:  Di...

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• France
• July 14, 2022 21:26
• 0 votes