France

1. Community
2. Support Forum
3. PDFs created with indesign showing as zero bytes for other users

Hi Mark,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that y...

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• France
• March 20, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Where are my missing files!

Hi Laura,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing files/folders or are these collaborative items owned by someone else? If a collaborative content that ...

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• France
• March 20, 2023 20:58
• 0 votes

1. Community
2. Support Forum
3. Please contact me, we need 10 users license

Hi Ashish,  Welcome to the Box Community, I'm happy to help! If you have an existing Business or Enterprise account, and wish to add more seats/ licenses in your subsciption, please check out the s...

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• France
• March 20, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Accessing account when associated email no longer exists

Hi Jim,  Welcome to the Box Community, I'm happy to help! To confirm, is this account linked to a Personal lite or a paying Box subscription (a Business or Enterprise account)? If the account is li...

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• France
• March 20, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. I changed Box Drive's folder location to D:\, but it's still storing on C:\ (Windows 10 64-bit)

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you would like to change where Box Drive stores its app data or cached files. Unfortunately, there is no way to change ...

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• France
• March 20, 2023 20:43
• 0 votes

1. Community
2. Support Forum
3. Locked Out of my account due to MFA

Hi Vince,  Welcome to the Box Community, I'm happy to help! I opened a new case for our Product Support team to provide further assistance on this. Someone will get in touch and please lookout for ...

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• France
• March 20, 2023 20:35
• 0 votes

1. Community
2. Support Forum
3. Account Transfer to new EMAIL ID for Admin and Ownership

Hi Harry,  Welcome to the Box Community, I'm happy to help! I opened a new case for our Product Support team to provide further assistance. Someone will get in touch and please lookout for their em...

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• France
• March 20, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Company Name and VAT ID

Hi Carolina,  Welcome to the Box Community, I'm happy to help! I opened a new case for our Billing team to provide further assistance. Someone will get in touch and please lookout for their email. ...

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• France
• March 20, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Cannot set up 2FA

Hi Andrew,  Welcome to the Box Community, I'm happy to help! To make sure that every angle is checked, can you try the following initial troubleshooting tips to resolve this issue: Please ensure y...

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• France
• March 20, 2023 20:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Authenticator app

Hi Rupesh,  Welcome to the Box Community, I'm happy to help! There are different Authenticator apps you can choose from should you decide to setup your 2FA using this option. Authenticator apps us...

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• France
• March 20, 2023 20:07
• 0 votes