France

1. Community
2. Support Forum
3. I've been debited of 460€

Hi Yann,  Welcome to the Box Community, I'm happy to help! Please take a look at this article for Box's refund process : https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund  ...

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• France
• July 01, 2022 18:53
• 0 votes

1. Community
2. Support Forum
3. Can't delete the account due to "error"

Hi Taehoon,  Welcome to the Box Community, I'm happy to help! Have you tried to logout and then log back in to Box.com with your Box credentials? Did you try doing this using other browser or use i...

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• France
• July 01, 2022 18:07
• 0 votes

1. Community
2. Support Forum
3. Account full but few files

Hi Daniel,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing t...

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• France
• July 01, 2022 18:02
• 0 votes

1. Community
2. Support Forum
3. Delete account

Hi Lucas,  Welcome to the Box Community, I'm happy to help! Can you clear your browser cache and try this again or try doing this using other browser or use incognito mode and see if it helps? Plea...

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• France
• June 30, 2022 21:30
• 0 votes

1. Community
2. Support Forum
3. Excel in Box, drop downs with multiple response options

Hi AG,  I found this Microsoft support forum that seems to discuss the issue that you encounter, and it looks like this is a known issue with when using Excel online. https://answers.microsoft.com/...

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• France
• June 30, 2022 21:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Desktop app won't open

Hi Charles,  Welcome to the Box Community, I'm happy to help! Would you mind sharing a screenshot of the exact error message so we can take a closer look? Looking forward to your response! Regards,

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• France
• June 30, 2022 20:59
• 0 votes

1. Community
2. Support Forum
3. Box Drive 2.27.221 on Windows 11 not showing Make Available Offline

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that the Box Drive on your Windows 11 is not showing the context menu. To resolve this issue, can you please uninstall and t...

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• France
• June 30, 2022 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Login not from me

Hi Craig,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf to help look into this. You ...

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• France
• June 30, 2022 20:23
• 0 votes

1. Community
2. Support Forum
3. Have run out of disk space on my Windows computer & tried to remove the Box Sync with no avail. Please help!

Hi there,  Welcome to the Box Community, I'm happy to help! If you wish to uninstall and remove any traces of  Box Sync from your computer, please make sure to follow the steps in this article: htt...

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• France
• June 30, 2022 20:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive • Packaging InDesign File • Alert: Cannot copy necessary linked files

Hi Audrey,  Welcome to the Box Community, I'm happy to help! Could you try packaging your files to your local Desktop first, and then re-upload to Box via Box Drive or upload on the Box WebApp (Box...

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• France
• June 30, 2022 20:15
• Edited
• 0 votes