France

1. Community
2. Support Forum
3. Box not working on Mac

Hi Iñigo,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear about the error you encounter with Box Drive. It sounds like your Box Drive crashed, and to resolve this, can you manua...

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• France
• March 20, 2023 19:24
• 0 votes

1. Community
2. Support Forum
3. Empty box

Hi Tjasa,  Welcome to the Box Community, I'm happy to help! Can you reach out to the person who invited your to the content in Box and confirm if you are still a collaborator? If a collaborative co...

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• France
• March 20, 2023 19:19
• 0 votes

1. Community
2. Support Forum
3. storage

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• March 20, 2023 13:56
• 0 votes

1. Community
2. Support Forum
3. Access to PublishNow does not work

Hi Edyta,  Welcome to the Box Community, I'm happy to help! Unfortunately, we do not have support access for PublishNow within your company. It would be best to get in touch with your internal supp...

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• France
• March 20, 2023 13:54
• 0 votes

1. Community
2. Support Forum
3. The amount of data synced does not match the amount of data used

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• March 20, 2023 13:49
• 0 votes

1. Community
2. Support Forum
3. Box Drive not starts

Hi there,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may b...

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• France
• March 10, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. ramsonware attack

Hi there,  Welcome to the Box Community! If you have not already, we recommend that you quit any active Box applications and scan your system for malware. Ransomware can impact content in a number ...

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• France
• March 10, 2023 21:50
• 0 votes

1. Community
2. Support Forum
3. Not Syncing?

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• January 31, 2023 23:20
• 0 votes

1. Community
2. Support Forum
3. Illegal Unsubscribe Option

Hi Bryan,  Welcome to the Box Community, I'm happy to help! We apologize for the inconvenience. I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe requ...

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• France
• January 31, 2023 23:17
• 0 votes

1. Community
2. Support Forum
3. Out of disk space but I should have enough for local storage

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you would like to change where Box Drive stores its app data or cached files. Unfortunately, there is no way to change ...

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• France
• January 31, 2023 23:15
• 0 votes