France

1. Community
2. Support Forum
3. Storage limit reset

Hi MC,  Welcome to the Box Community, I'm happy to help! The issue you encounter is described in this article and is a known issue, and yes, the script to correct this is currently only accessible ...

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• France
• May 16, 2022 19:06
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi, Thanks for reaching out, I'm happy to help! I've ran the script that will recount all of the files/ folders in your account, so you should now see the correct data and storage size in your...

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• France
• May 16, 2022 19:00
• 0 votes

1. Community
2. Support Forum
3. file download issue

Hi there,  Welcome to the Box Community, I'm happy to help! Do you encounter any error message when you attempt to download files instead of folders? Do you mind explaining your workflow and what e...

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• France
• May 16, 2022 18:54
• 0 votes

1. Community
2. Support Forum
3. cancel my account

Hi Andre, Welcome to the Box Community, I'm happy to help! You may follow the steps in this article on how to cancel your Box account:  Canceling Your Box Account If you have any questions, or en...

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• France
• May 16, 2022 13:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost my file and it is not in the Trash. It was a shared file in a shared folder

Hi Nirmala,  On the Shared folder, please open More Options > More Actions and select Manage Collaborators. You will see something like this below which should list the details of people collaborat...

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• France
• May 13, 2022 21:37
• 0 votes

1. Community
2. Support Forum
3. Box Drive on M1 Chip

Hi Randall,  Did you follow the steps in this article to manually reset Box Drive? https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics  When you manually reset your Box Dr...

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• France
• May 13, 2022 21:28
• 0 votes

1. Community
2. Support Forum
3. After remove old Box Desktop App for Mac, Re-install Box can not open

Hi Jackie,  Welcome to the Box Community, I'm happy to help! Did you follow the steps in this article to manually reset Box Drive? https://support.box.com/hc/en-us/articles/360043697494-Using-Box-D...

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• France
• May 13, 2022 21:24
• 0 votes

1. Community
2. Support Forum
3. Box Notes for Desktop Decommission is a terrible idea!

Hi Nick,  Welcome to the Box Community! Thanks for reaching out and I understand where you are coming from upon hearing the news of Box Notes EOL. Even though we are ending our Notes Desktop App ex...

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• France
• May 13, 2022 21:03
• 0 votes

1. Community
2. Support Forum
3. Logging in to FTP

Hi Dickon,  Welcome to the Box Community!    We apologize to have missed your post. It seems you submitted ticket for this issue with our support department, and somehow you've managed to sort this...

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• France
• May 13, 2022 20:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. 登录后看不到上传的文件

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• May 13, 2022 20:46
• 0 votes