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1. Community
2. Support Forum
3. Reinstall Box to Change Default Box Sync Folder from C:\Users Location

Hi there,  Welcome to the Box Community! Can you confirm, are you using Box Drive or Box Sync? These are two different Box desktop applications, and currently the steps you listed can work for Box ...

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• France
• April 18, 2022 19:09
• 0 votes

1. Community
2. Support Forum
3. Changing Co-Admin Users

Hi Mina,  Welcome to the Box Community, I'm happy to help To answer your question, if you are planning to delete an existing managed user account (user A) to replace it with another user (user B), ...

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• France
• April 18, 2022 18:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. multiple device sync (?)

Hi there,  Welcome to the Box Community, I'm happy to help! Do you recall moving items from your Box Sync folder to outside like your desktop or anywhere else outside of Box Sync folder? If so, mov...

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• France
• April 15, 2022 23:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restoring Old Files that are not in trash

Hi Jen,  Welcome to the Box Community! Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business and...

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• France
• April 15, 2022 22:47
• 0 votes

1. Community
2. Support Forum
3. Client I've shared a folder with says they have uploaded a document but it's not showing.

Hi Matt,  Direct links is available only for individual files, and is unavailable for folders, and using shared links only give others view or read-only access to a content, this feature doesn't al...

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• France
• April 15, 2022 23:02
• Edited
• -1 votes

1. Community
2. Support Forum
3. Keep a folder within box sync'd for an integration

Hi Will,  Welcome to the Box Community!   The feature you are inquiring is currently not supported in Box. If this is something you would like to be able to do, I would highly recommend submitting ...

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• France
• April 15, 2022 20:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sync Across Two Computers

Hi Warwick,  Welcome to the Box Community, I'm happy to help! Are you able to upgrade your current OS version to the latest Windows OS? It sounds like you might be running Box Sync app on an unsupp...

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• France
• April 15, 2022 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't get past this - Mac OS Catalina

Hi Konrad,  Welcome to the Box Community, I'm happy to help! Can you follow the steps in this article to 'Manually Reset Box Drive' on your Mac: https://support.box.com/hc/en-us/articles/3600436974...

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• France
• April 15, 2022 19:51
• 0 votes

1. Community
2. Support Forum
3. Disable Notifications on Shared Folders

Hi Ren,  Welcome to the Box Community. I understand that you would like to disable email notification when a new collaborator is added in your folder, I'm happy to help address this! Box provides e...

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• France
• April 14, 2022 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Client Doc Upload Link with Limited File Types

Hi Charles,  Welcome to the Box Community, I'm happy to help! It sounds like you can achieve this goal using Box File Request feature. This feature is currently available to any paid Box subscripti...

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• France
• April 14, 2022 21:04
• Edited
• 0 votes