France
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Recent activity by France-
Hi Parag, I saw that you already posted this issue in another thread and already responded to that. Kindly check your email for details and updates. Regards,
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Hi Parag, Welcome to the Box Community, I'm happy to help! This will require some account specific information to resolve, so I've submitted a case to Product Support on your behalf. You should b...
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Hi Tami, Welcome to the Box Community, I'm happy to help! Are you trying to open this file using Office online or your desktop Microsoft application? Do you mind sharing a screenshot of the error ...
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Hi there, Welcome to the Box Community, I'm happy to help! Would you mind sharing the message that you encounter when you try to click the link that was shared to you so we can take a look? Lookin...
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Official comment Hi there, Welcome to the Box Community, I'm happy to help! To confirm, are these PDF files password-protected? If yes, then this is expected behavior, password-protected files cannot be previewed ...
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Hi RP, This would be something our Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket so that an agent can work dir...
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Hi Dominique and Philo, Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your accounts so you...
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Hi Samantha, Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of the message that you encounter when you access the collaboration link so we can take a look? Tha...
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Official comment Hi Carson, Welcome to the Box Community, I'm happy to help! I ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the co...
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Official comment Hi there, Welcome to the Box Community, I'm happy to help! I ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the cor...