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Not able to access my box account - 2FA on app deleted after phone migration.

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Parag Lohiya

Hi,

I have box.com account [personal information--redacted]. I was using MS Authenticator app to login with box but when I switched my phone it didn't bring the config back to app.

Now I can't access my account. Please disable 2FA on my account asap. 

I am Admin of my account it keeps giving me message stating contact admin for help :(

your system is not even taking my mobile number.

product enhancement request:

Need option to reset 2FA without able to login or if 2FA is lost 

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Comments

7 comments

Date Votes
  • Parag Lohiya

    Hello. need help to access my account.

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  • Parag Lohiya

    Hello, need support to fix this asap.

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  • Parag Lohiya

    Hello need support to fix this issue asap.

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  • Parag Lohiya
    • Edited

    France @rmashintchian

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  • France

    Hi Parag, 

    Welcome to the Box Community, I'm happy to help!

    This will require some account specific information to resolve, so I've submitted a case to Product Support on your behalf. You should be receiving an email confirmation shortly.
     
    Please check your email for details and updates.
     
    Regards,
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  • Parag Lohiya

    Thanks! France Its been 4 days I am not able to get hold of my data. Also there is no way reset or change anything to access. on top box does not have a customer care number which is very frustrating :(

    it felt like I am hostage to a service which do not even have proper way to resolve issues. Just selling items. SAD.

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  • France
    • Edited

    Hi Parag, 

    Unfortunately at this time we are unable to provide support over the phone, we really apologize for any inconvenience. 

    Product Support team can help disable the 2FA for your account if you are no longer able to access your old device for the Authenticator app. They would need to conduct an account verification to be able to proceed.

    Kindly wait for further instructions via email on this request, one of our representatives will be reaching out to you soon to help address this issue.

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