France

1. Community
2. Support Forum
3. Backup in case of problem at Box

Hi Bruce, Welcome to the Box Community! If you would like to create a backup copy for the contents you stored in your personal Box, you can manually download your files and then upload them to your...

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• France
• March 29, 2022 21:08
• 0 votes

1. Community
2. Support Forum
3. Change Administrator

Hi Lisa,  Welcome to the Box Community! If your organization need to change the Primary Admin of your Box, kindly follow the guidelines in this article: https://support.box.com/hc/en-us/articles/3...

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• France
• March 29, 2022 21:06
• 0 votes

1. Community
2. Support Forum
3. Accounts keep getting deleted

Hi Sierra,  Welcome to the Box Community! It sounds like you may need to discuss this matter with your Admin team, and should you wish to determine how these users' accounts got deleted and who del...

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• France
• March 29, 2022 20:52
• 0 votes

1. Community
2. Support Forum
3. No actualiza el espacio de la cuenta de BOX

Hi Ricardo,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• March 29, 2022 20:26
• 0 votes

1. Community
2. Support Forum
3. Cannot preview the histopathological images file ,the extension of these images is .svs.

Hi Mike,  Welcome to the Box Community! Upon checking, it looks like .svs file extension is no longer supported by Box Previewer. You may need to download the file into your computer and use your i...

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• France
• March 29, 2022 20:02
• 0 votes

1. Community
2. Support Forum
3. Cannot invite external users to collaborate

HI Alejandro,  To confirm, is this folder a subfolder to a parent folder? If yes, it's likely that this setting was originally enabled on the top level folder thus you'd need to disable it from the...

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• France
• March 29, 2022 19:33
• 0 votes

1. Community
2. Support Forum
3. How to prevent browser access from personal devices?

Hi JL,  There is currently no way to set up Device Pinning or Device Trust for specific group(s) as these security settings are company-wide. Also, only individual users can be exempted, should you...

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• France
• March 29, 2022 19:30
• 0 votes

1. Community
2. Support Forum
3. Approve and Reject options missing from My Tasks on Apple Mobile device

Hi Kim,  Welcome to the Box Community! This would be something our Product Support team would like to investigate and may require specific account information to resolve.  I've gone ahead and cre...

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• France
• March 28, 2022 20:57
• 0 votes

1. Community
2. Support Forum
3. Sync Issue

Hi Vivienne,  Can you check if the folder in Box online has any of the following unsupported character? Some operating systems do not support item names containing some special characters and might...

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• France
• March 28, 2022 20:01
• 0 votes

1. Community
2. Support Forum
3. Kyndryl Customer has issues with MFA

Hi Patrick,  Welcome to the Box Community! Have your contacts followed the steps in this article on setting up 2FA for their Box account?: https://support.box.com/hc/en-us/articles/360043697154-Mul...

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• France
• March 28, 2022 18:44
• 0 votes