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1. Community
2. Support Forum
3. How do I recover files that I deleted from Trash? (HELP ME!)

Hi Romullo, Welcome to the Box Community! I understand that you need to recover deleted files from your Trash. Our ability to perform recovery of deleted contents from Trash depends on your account...

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• France
• March 23, 2022 21:41
• 0 votes

1. Community
2. Support Forum
3. Box Folder & Sub Folders Disappeared

Hi Matthew,  Welcome to the Box Community! Can you confirm if the other person performed Folder ownership transfer ? If so, please be advised that Files & subfolders are inaccessible during a folde...

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• France
• March 23, 2022 21:30
• 0 votes

1. Community
2. Support Forum
3. Switching personal account to business account

Hi Minglu,  Welcome to the Box Community! Kindly reach out to your company's IT department so they can connect with your corporate Box Admin about adding you in their Enterprise Box. If you already...

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• France
• March 23, 2022 19:46
• 0 votes

1. Community
2. Support Forum
3. Downgrade my plan

Hi Lance,  Welcome to the Box Community! Have you checked this article on how to downgrade your Box account?: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account Ac...

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• France
• March 23, 2022 19:37
• 0 votes

1. Community
2. Support Forum
3. Reset Storage

Hi there,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see ...

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• France
• March 23, 2022 19:30
• 0 votes

1. Community
2. Support Forum
3. BoxDrive default folder does not work when multiple users connect remotely

Hi Kenji,  Welcome to the Box Community! It looks like this is the same issue you've reported the other day which I've created a ticket for. From this post, I submitted a ticket on your behalf with...

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• France
• March 23, 2022 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. This website is FRAUD

Hi Colleen,  Welcome to the Box Community! I see that this issue is now being addressed on a ticket with Box Cancellations team. Please continue working with them and reach out if there’s anything ...

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• France
• March 23, 2022 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reset Storage

Hi Jon,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in both of your accounts.  You should n...

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• France
• March 23, 2022 19:17
• 0 votes

1. Community
2. Support Forum
3. Can't access folder after it was shared with me via email

Hi there,  Welcome to the Box Community! If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you...

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• France
• March 23, 2022 19:13
• 0 votes

1. Community
2. Support Forum
3. Switching account from Individual to Business - free trial

Hi Kylie,  Welcome to the Box Community! Please make sure to follow the steps in this article to upgrade your account: https://support.box.com/hc/en-us/articles/360043692774-Upgrading-your-Box-Acco...

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• France
• March 22, 2022 21:11
• 0 votes