France

1. Community
2. Support Forum
3. How to force unlock a file.

Hi there,  Welcome to the Box Community! Based on the information you shared, it looks like this is expected behavior when editing MS files. Concurrent editing is currently not supported when editi...

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• France
• March 22, 2022 21:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Emails to Whitelist

Hi Mattie,  Welcome to the Box Community! You can find Box email domains on this article to whitelist to make sure Box messages are not blocked:  https://support.box.com/hc/en-us/articles/36004369...

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• France
• March 22, 2022 21:01
• 0 votes

1. Community
2. Support Forum
3. Unable to download any files from box account

Hi Peter,  It does appear an issue with your device. In that case we recommend checking with an IT expert your computer to understand what may be causing this issue. Hope this gets resolved soon! B...

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• France
• March 22, 2022 20:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collaborators are not able to edit

Hi Alexandra,  Welcome to the Box Community! To be able to edit a collaborative content, please make sure to grant your collaborators with the correct permission, in your case, you must grant them ...

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• France
• March 22, 2022 20:39
• 0 votes

1. Community
2. Support Forum
3. Two-factor setup not working

Hi Scott,  Welcome to the Box Community! Can you make sure to follow the steps provided in this article when setting up 2FA in your account? https://support.box.com/hc/en-us/articles/360043697154-...

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• France
• March 22, 2022 20:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. 複数ユーザーがリモート接続した際にBoxDriveデフォルトフォルダが効かない

Hi Kenji,  Welcome to the Box Community!   This would be something Box Product Support team would like to investigate and may require specific account information. I've gone ahead and created a tic...

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• France
• March 22, 2022 19:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Request to run script to fix the data inaccuracy issues

Hi dennigng2020, Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should no...

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• France
• March 22, 2022 19:53
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• 0 votes

1. Community
2. Support Forum
3. Two factor authentication, cannot remove 2FA and have new number

Hey, Zachary! I'm glad to hear that everything looks good now. Stay safe and thanks again for your participation in the forum! Regards,

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• France
• March 22, 2022 19:45
• 0 votes

1. Community
2. Support Forum
3. storage size issue

Hi Ken,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see th...

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• France
• March 22, 2022 19:44
• 0 votes

1. Community
2. Support Forum
3. Paid for unlimited storage but keep getting "Account Storage limit reached" error

Hi Amanda,  Welcome to the Box Community!   This would be something Box Product Support team would like to investigate and may require specific account information. I've gone ahead and created a t...

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• France
• March 22, 2022 19:40
• 0 votes