France

1. Community
2. Support Forum
3. API account not showing the content

Hi Dong, Welcome to the Box Community! This is expected behavior as mentioned in this article on Using Content Manager: For security purposes, if a managed user is collaborating on content owned b...

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• France
• February 15, 2022 19:48
• 0 votes

1. Community
2. Support Forum
3. Can’t accept terms

Hi Amber,  Can you try to login to your account in Box.com using a web browser in a PC instead of mobile app and see if you can accept the TOS in there?

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• France
• February 14, 2022 21:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Always defaulting to app.box.com

Hi Robert,  I see there is a message below the login window: "Difficulty viewing your Box folders? Make sure any popup-blocker is turned off for this site and that the 3rd party cookies are enabled...

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• France
• February 14, 2022 21:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can’t accept terms

Hi Amber,  Welcome to the Box Community, I'm happy to help! To confirm, are you not seeing the "Accept" button when you login to your account and go to the folder being shared to you? Do you mind s...

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• France
• February 14, 2022 20:26
• 0 votes

1. Community
2. Support Forum
3. Email is already taken

Hi Marko,  Welcome to the Box Community, I'm happy to help! Please be advised that your email address can only be linked to one Box account and as I've checked, you already have an existing Box acc...

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• France
• February 14, 2022 20:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2FA - No access to Authenticator App

Hi Marko,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate  and may require specific account information. I've gone ahead and created a ticket...

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• France
• February 14, 2022 20:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant accept terms of service

Hi Everyone,  Sorry to have missed your comment here! Can you try adjusting your browser's zoom settings and zoom it out for the display to be smaller?  That should allow you to see the button to a...

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• France
• February 15, 2022 00:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Marko,  Welcome to the Box Community, I'm happy to help! This error message could mean that your access to a content being shared through Box has been removed. You would need to reach out to the...

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• France
• February 14, 2022 20:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to migrate account to Enterprise plan

Hi Saurabh,  Welcome to the Box Community, I'm happy to help! I checked your profile, and it shows your email is linked to a Personal Free account. To be migrated into your employer's Box Enterpris...

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• France
• February 15, 2022 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box mobile application not working

Hi Biswarnjan,  Welcome to the Box Community!   This would be something Box Support team can investigate with you and may require specific account information. It seems you already have a ticket o...

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• France
• February 14, 2022 19:47
• 0 votes