France

1. Community
2. Support Forum
3. Always defaulting to app.box.com

Hi Roberto, Welcome to the Box Community, I'm happy to help! The subdomain 'app.box.com' is the correct and default domain for Box webapp. Do you encounter an error message when you try to access a...

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• France
• February 11, 2022 21:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files dont upload to box drive any more (error msg: shortfall of space? I dont think so)

Hi Laura,  Welcome to the Box Community! The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've gone ahead and ...

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• France
• February 11, 2022 20:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box showing full even after deleting the files.

Hi there,  Welcome to the Box Community! The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've gone ahead and ...

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• France
• February 11, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Unavailable access to Tax Expert Handbook

Hi John,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing a file. I see that you are part of an organization that requires their managed users to contact your in...

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• France
• February 11, 2022 20:06
• 0 votes

1. Community
2. Support Forum
3. Box Mobile App - Editing Spreadsheet

Hi Britney,  Thanks for the clarification! Have you already downloaded a third-party app to edit your office files? You will need to install apps such as Microsoft Office or Documents To Go app  to...

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• France
• February 11, 2022 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Limit reached, but files do not add up to limit

Hi Richie,  Welcome to the Box Community! The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've gone ahead and...

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• France
• February 11, 2022 20:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Mobile App - Editing Spreadsheet

Hi Britney,  Welcome to the Box Community! You might not have the necessary permission to open and edit contents shared to you. You need to contact the owner of the file and request to be invited a...

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• France
• February 11, 2022 18:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Locked out of account with old email

Hi Ben,  My apologies however, we do not have the ability to perform folder ownership transfer for a user. Only the owner of the  folder can change its ownership to another person. The best way to ...

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• France
• February 11, 2022 18:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloaded BoxDrive and I keep getting message that I need the latest version

Hi there,  Welcome to the Box Community, I'm happy to help! Uninstalling and re-installing Box Drive can help resolve this issue. If you haven't yet, could you please make sure to follow the steps ...

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• France
• February 10, 2022 21:27
• 0 votes

1. Community
2. Support Forum
3. Storage space cannot be upgraded

Hi there,  Welcome to the Box Community! Box Billing team can help look into the issue with your upgrade. Kindly send an email to billing@box.com and one our billing representatives will reach out ...

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• France
• February 10, 2022 21:23
• 0 votes