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1. Community
2. Support Forum
3. Music file properties no longer display track duration on the "details" tab

Hi Everyone, I just want to give a quick update on this, it appears this is expected behavior for content-specific properties are normally absent from files in Box Drive. That said, there is an exi...

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• France
• February 04, 2022 19:06
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1. Community
2. Support Forum
3. Audio file properties no longer display track duration on the "details" tab

Hi Heno,  Welcome to the Box Community! I've checked on this and it appears this is expected behavior for content-specific properties are normally absent from files in Box Drive. That said, there i...

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• France
• February 04, 2022 19:05
• 0 votes

1. Community
2. Support Forum
3. Box Drive is no longer running_Macbook M1

Hi Richa,  Welcome to the Box Community! Do you mind following the steps in this article to uninstall and then reinstall the Box Drive app again?To reinstall, please see this article for a thorough...

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• France
• February 04, 2022 18:39
• 0 votes

1. Community
2. Support Forum
3. Adding email address / merge

Hi Everyone,  Welcome to the Box Community! @Tammy, please follow the steps in this article on how to link another email address in to your Box: https://support.box.com/hc/en-us/articles/3600441965...

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• France
• February 03, 2022 23:49
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• 0 votes

1. Community
2. Support Forum
3. How to change default email on developer account

Hi Francisco,  Welcome to the Box Community! I understand that you need help in changing the Primary email address associated to your Box Developer account, I'm happy to help! You would need to add...

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• France
• February 03, 2022 23:28
• 0 votes

1. Community
2. Support Forum
3. Downgrade Plan

Hi Jeff,  Welcome to the Box Community! Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can ...

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• France
• February 03, 2022 23:22
• 0 votes

1. Community
2. Support Forum
3. Link not working. "Oops! We can't seem to see the page you're looking for."

Hi Emma, In addition to the above information, it's possible that the company who sent you the link may have just copied and pasted a link to you instead of inviting you to actually collaborate in ...

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• France
• February 03, 2022 23:41
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• 0 votes

1. Community
2. Support Forum
3. Link not working. "Oops! We can't seem to see the page you're looking for."

Hi Emma,  I sincerely apologize for missing your message. We are no longer able to create tickets for personal users, but we can certainly help look into this issue. I'd like to confirm if you...

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• France
• February 03, 2022 22:51
• 0 votes

1. Community
2. Support Forum
3. iPhone Box Login "Device not fully secure"

Hi Andrew,  Welcome to the Box Community!   This would be something Box Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket so t...

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• France
• February 03, 2022 22:19
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• 0 votes

1. Community
2. Support Forum
3. Authenticator App - incorrect code

Hi Chris,  Welcome to the Box Community! Can you try setting up your 2FA on a different browser or clear your browser cache? Also, please take a look at the guidelines in this article to make sure ...

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• France
• February 03, 2022 21:37
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• 0 votes