France

1. Community
2. Support Forum
3. Authenticator App - incorrect code

Hi Chris,  Welcome to the Box Community! Can you try setting up your 2FA on a different browser or clear your browser cache? Also, please take a look at the guidelines in this article to make sure ...

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• France
• February 03, 2022 21:37
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• 0 votes

1. Community
2. Support Forum
3. Recovery of deleted files

Hi Sumeet, Apologies to have missed your response! All these accounts you mentioned allows us to investigate if your content is recoverable, so you may sign up for your preferred plan. You can chec...

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• France
• February 03, 2022 21:31
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• 0 votes

1. Community
2. Support Forum
3. How to get upload log

Hi Muneaki,  Welcome to the Box Community! Could you provide more details on the upload logs that you are inquiring about? Box User Activity Report might help however this feature is available to B...

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• France
• February 03, 2022 21:08
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• 0 votes

1. Community
2. Support Forum
3. Email sent to noreply@box.com

Hi Cristina,  Welcome to the Box Community! The email that is sent to this address will go to a non-receiving address so the email is generally ignored by the server.  Thanks for reaching out and l...

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• France
• February 03, 2022 20:46
• 0 votes

1. Community
2. Support Forum
3. folder path display more than 3 folders

Hi Dulce,  I've answered this question on another thread on how you can get the entire path of the Shared link owned by your organization. https://support.box.com/hc/en-us/community/posts/44170325...

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• France
• February 03, 2022 20:41
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• 0 votes

1. Community
2. Support Forum
3. Will box ever default the shared link to display the file path?

Hi Dulce,  Welcome to the Box Community! I believe the "Shared links" report is exactly what you're looking for.  If the file associated with this Shared link is owned by Business or Enterprise acc...

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• France
• February 03, 2022 20:39
• 0 votes

1. Community
2. Support Forum
3. Authenticator won't load QR code

Hi Ben,  Welcome to the Box Community I understand that you've encountered issue when setting up your accounts 2FA. We have some tips that might help resolve this issue: Clear the cache and cookie...

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• France
• February 03, 2022 20:32
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• 0 votes

1. Community
2. Support Forum
3. Changing a users Access Level

Hi Dave,  Welcome to the Box Community!   This would be something our Support team would like to investigate and may require specific account information. I see that you already have an open ticke...

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• France
• February 03, 2022 20:25
• 0 votes

1. Community
2. Support Forum
3. Keeping folders and files stationary

Hi Gregory,  Welcome to the Box Community! There are different sorting option you can choose from to arrange your files and folder in the order you desire however it appears Box does not have the s...

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• France
• February 03, 2022 20:18
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• 0 votes

1. Community
2. Support Forum
3. Box Drive Not Connecting

Hi Daniel,  Welcome to the Box Community! Did you encounter an error message similar to what is described in this article: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unab...

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• France
• February 03, 2022 20:08
• 0 votes