France

1. Community
2. Support Forum
3. payment failed

Hi Sultan,  Welcome to the Box Community! I understand that you've encountered an error when trying to upgrade your account. Please go ahead and send an email to Box Billing at billing@box.com and ...

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• France
• January 27, 2022 20:40
• 0 votes

1. Community
2. Support Forum
3. Box SFTP

Hi there,  Welcome to the Box Community! Currently, Box only supports Passive FTP and not active FTP or SFTP. If you would like to learn more about using Box with FTP, please take a look at this ar...

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• France
• January 27, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. I can’t access to my box account! Need to activate 2 factor authentication

Hi there,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmat...

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• France
• January 27, 2022 20:32
• 0 votes

1. Community
2. Support Forum
3. Folder missing

Hi Hayley,  Welcome to the Box Community!   This would be something our Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ti...

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• France
• January 27, 2022 20:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Overcharged $595!

Hi Kim,  Welcome to the Box Community! This would be something Box Billing can look into. Please go ahead and send an email to cancel@box.com and one of our support agents will reach out to you to ...

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• France
• January 27, 2022 20:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Belegter Speicherplatz 49,8 GB von 50,0 GB obwohl alles gelöscht

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• January 27, 2022 20:04
• 0 votes

1. Community
2. Support Forum
3. Is thre any way delete multiple groups in one go . Currently it very difficult to delete group one by one.

Hi there,  Welcome to the Box Community! There is currently no option to bulk delete groups in the Admin console. If this is something you would like to be able to do, I would highly recommend subm...

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• France
• January 26, 2022 22:04
• 0 votes

1. Community
2. Support Forum
3. Need Adjustment to Quota - Inaccurate Listing

Glad we can help, Gino!

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• France
• January 26, 2022 22:00
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi Hamza,  I went ahead and submitted a ticket on your behalf so that a Billing support agent can help look into this. Kindly check your email for details and updates.  

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• France
• January 26, 2022 21:58
• 0 votes

1. Community
2. Support Forum
3. Unlock more storage

Hi Bishop,  Welcome to the Box Community! I understand that you've encountered an issue when trying to upgrade your account for more storage Please go ahead and send an email to Box Billing at bill...

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• France
• January 26, 2022 21:52
• 0 votes