France

1. Community
2. Support Forum
3. Box sign won't allow me to edit my text doc in box sign

Hi there,  Welcome to the Box Community, I'm happy to help! You will have to use other features such as Box Tools if you would like to edit the test of your uploaded document to Box. Box Tools is a...

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• France
• January 12, 2023 22:25
• 0 votes

1. Community
2. Support Forum
3. I have no access to files or folders

Hi Caroline,  Welcome to the Box Community, I'm happy to help! If you've received an invitation to access files or folders, however you are unable to access them, please contact the person who invi...

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• France
• January 12, 2023 22:10
• 0 votes

1. Community
2. Support Forum
3. Box Synch application on Desktop disappeard and files are lost. Box.com doesn't have the same files as in Box Synch

Hi Michiel,  Welcome to the Box Community, I'm happy to help! Sorry to hear about the issue with the missing Box Sync files. It looks like you are part of an organization that requires their manage...

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• France
• January 12, 2023 22:07
• 0 votes

1. Community
2. Support Forum
3. Subfolders not downloading into Desktop viewer

Hi Ian,  Welcome to the Box Community, I'm happy to help! If you are using Box Drive to view your Box files on your desktop environment, can you use  "Refresh folder" option to get the latest updat...

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• France
• January 12, 2023 21:42
• 0 votes

1. Community
2. Support Forum
3. Prevent users from accessing older versions of files

Hi Alison,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature/ function you asked that will prevent specific users from accessing older versions o...

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• France
• January 12, 2023 16:33
• 0 votes

1. Community
2. Support Forum
3. Incessant Password Resets

Hi there,  Welcome to the Box Community! I understand you are having issue logging in to your Box account via the web browser, I am happy to help. We suggest to follow the below steps to narrow dow...

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• France
• January 12, 2023 16:28
• 0 votes

1. Community
2. Support Forum
3. Limit Number of Folders Showing in Windows Explorer Navigation Pane

Hi Sam,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about limiting the number of folders that appears on Windows Explorer Navigat...

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• France
• January 12, 2023 15:40
• 0 votes

1. Community
2. Support Forum
3. Designs I bought

Hi Sandi,  Welcome to the Box Community, I'm happy to help! This error message is typically caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever cr...

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• France
• January 12, 2023 15:38
• 0 votes

1. Community
2. Support Forum
3. Box Quota Exceeded

Hi Howard,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the correc...

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• France
• January 11, 2023 21:42
• 0 votes

1. Community
2. Support Forum
3. no box icons showing on mac desktop Box app

Hi Joanna,  Welcome to the Box Community, I'm happy to help! If icon overlays and/or the context menu are not visible in Box Drive on your Box, please try disabling and then re-enable Box Drive's F...

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• France
• January 11, 2023 19:15
• 0 votes