France

1. Community
2. Support Forum
3. How can I cancel my trial account?

Hi Jonathan,  Welcome to the Box Community!   This would be something our Cancellations team can assist you with and I do see that you already have an open ticket for this request.   Kindly wait ...

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• France
• December 01, 2021 22:01
• 0 votes

1. Community
2. Support Forum
3. Box missing from Finder since uploading Monterey

Hi Gervace,  Welcome to the Box Community! Due to the new update with macOS Monterey, the current location of your Box folder now is under Finder > Locations.  For details, please visit this articl...

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• France
• December 01, 2021 21:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reduce seats

Hi Elizabeth, Welcome to the Box Community!   This would be something our Billing team can assist you with, and it seems you already have an open ticket for this request with one of our Billing as...

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• France
• December 01, 2021 21:51
• 0 votes

1. Community
2. Support Forum
3. Unable to download whole folder

Hi Jacob,  Welcome to the Box Community and thanks for posting! Bulk download is dependent on the max file size upload limit for the Account type in total. See: Understand the Max File Size You ...

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• France
• December 01, 2021 21:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Dropdown menu blocked by Chrome

Hi Zhiqui,  Welcome to the Box Community! Could you try adjusting the zoom setting on your browser like zoom it out a bit and see if that helps fix this view of these menu option for you? Zoom in o...

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• France
• December 01, 2021 20:54
• 0 votes

1. Community
2. Support Forum
3. To restore missing folder

Hi Sandhyarani,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and c...

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• France
• December 01, 2021 20:41
• 0 votes

1. Community
2. Support Forum
3. Storage usage is incorrect

Hi Shrinath, Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• December 01, 2021 20:37
• 0 votes

1. Community
2. Support Forum
3. Documents not opening with default applications

Hi Admin, Welcome to the Box Community and I'm sorry to hear about the issue with Box tools, I'm happy to help! To confirm, are you using Box Tools in a Windows or Mac computer? Could you try to un...

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• France
• December 01, 2021 20:35
• 0 votes

1. Community
2. Support Forum
3. the confirmation emails expires immediately

Hi Tal,  Welcome to the Box Community! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help ver...

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• France
• November 30, 2021 18:51
• 0 votes

1. Community
2. Support Forum
3. I need to change my credit card No to charge Box payments . Where do I do that?

Hi Lars,  Welcome to the Box Community and thanks for posting! If you are the Primary admin of your Box, you may update the credit card for your account following the steps in this article:  Updat...

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• France
• November 30, 2021 18:49
• 0 votes