France

1. Community
2. Support Forum
3. Word button greyed out when trying to open document in Box

Hi Ruth,  Welcome to the Box Community! Can you check if Box Tools is running in the task manager? If its not running, can you try to manually launch Box Edit, you should be able to find the app fo...

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• France
• November 25, 2021 21:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel account

Hi Barbara,  Welcome to the Box Community!   It seems you already have an open ticket for this issue and it seems this has been forwarded to our Cancellations team.   Kindly wait and check your ema...

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• France
• November 24, 2021 21:34
• 0 votes

1. Community
2. Support Forum
3. "Box sync" 1 user File access on multiple terminals

Hi there,  Welcome to the Box Community! Please be advised that Box Sync works only if you're operating it on a client PC, and not on an RDS/Terminal Services server. To learn more about using Box ...

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• France
• November 24, 2021 21:29
• 0 votes

1. Community
2. Support Forum
3. Box is slow in Firefox 94.0 on Linux

Hi Roman,  Welcome to the Box Community! Have you tried to use other browsers such as Chrome or Edge, and do you still experience slowness when navigating to your Folders? If the same behavior happ...

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• France
• November 24, 2021 20:23
• 0 votes

1. Community
2. Support Forum
3. as an administrator, how can i automatically generate a user activity report every week

Hi there,  Welcome to the Box Community! There is currently no way to automate generating reports in Box.  On the other hand, there is a feature suggested via Box Pulse-- our Product feedback page ...

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• France
• November 24, 2021 20:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Favorite key shortcut?

Hi Richard,  If this is something you would like to be able to do, I would highly recommend submitting this feature request at pulse.box.com!   Our product managers review these requests and tak...

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• France
• November 24, 2021 20:11
• 0 votes

1. Community
2. Support Forum
3. Bulk file extract

Hi Karin,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about if the contents are spread out through other folders. This means you will have to manual...

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• France
• November 24, 2021 20:10
• 0 votes

1. Community
2. Support Forum
3. Co-Admin: Updating Ownership, Accessing Billing

Hi Ashley,  Welcome to the Box Community! Please be advised that only the Primary Admin can access to the Billing Information section of your account in the Admin console. For other billing related...

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• France
• November 24, 2021 20:07
• 0 votes

1. Community
2. Support Forum
3. Box Sign

Hi Harshal,  Welcome to the Box Community and thanks for posting! Currently, there is no way to disable the "Forward" function but these actions are recorded in the Signing log. To learn more about...

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• France
• November 23, 2021 19:45
• 0 votes

1. Community
2. Support Forum
3. Favorite key shortcut?

Hi Richard,  Welcome to the Box Community! If you would like to mark "Favorite" certain files or folders you own or shared to you, click the content, choose More options > Collections > and then ch...

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• France
• November 23, 2021 19:33
• 0 votes