France

1. Community
2. Support Forum
3. How to restore My deleted folder

Hi Ngo,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• November 09, 2021 18:56
• 0 votes

1. Community
2. Support Forum
3. Downgrade

Hi there, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request....

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• France
• November 09, 2021 18:54
• 0 votes

1. Community
2. Support Forum
3. something went wrong. please try to add collaborators again

Hi Gina,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• November 09, 2021 18:51
• 0 votes

1. Community
2. Support Forum
3. Give specific users access to someone's entire box account

Hi Kaylee,  Welcome to the Box Community and thanks for posting! This scenario seems to be against our Terms of Service so I would not recommend this.  3. YOUR ACCOUNT...Only you may use your Box a...

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• France
• November 09, 2021 18:43
• 0 votes

1. Community
2. Support Forum
3. Accidentily deleted folder

Hi Maarten,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have ...

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• France
• November 08, 2021 22:43
• 0 votes

1. Community
2. Support Forum
3. How to Remove MFA

Hi Avalon, Welcome to the Box Community! It looks like your account does not have the Instant login option to disable this settings for the affected user. The feature is currently available only to...

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• France
• November 08, 2021 19:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account locked out

Hi Teresa,  Welcome to the Box Community! Looks like this ticket is now closed, and this will require specific account information to resolve. Can you please have this customer submit a ticket to t...

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• France
• November 08, 2021 19:41
• 0 votes

1. Community
2. Support Forum
3. Mail for windows save files in box folder with size zero

Hi Marco,  Welcome to the Box Community! I understand you are having difficulty saving an attachment to Box or Box Drive from Windows Mail (Windows native email application) and when the file is ad...

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• France
• November 08, 2021 19:28
• 0 votes

1. Community
2. Support Forum
3. Cant update method of payment

Hi RCube, Welcome to the Box Community!   This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.   Kindly...

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• France
• November 08, 2021 18:28
• 0 votes

1. Community
2. Support Forum
3. Sudden unexplained failure to sync some files

Hi Daniel,  Welcome to the Box Community, I'm happy to help! Can you try connecting to a different network and see if it makes any difference with syncing your files to Box? If that doesn't help, c...

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• France
• November 08, 2021 18:26
• 0 votes