France

1. Community
2. Support Forum
3. SSO connection between your Box instance and Okta

Hi John,  Welcome to the Box Community, I'm happy to help! Please check if your enterprise is eligible for self-service SSO and review our SSO Setup documentation. Self-service SSO will be availabl...

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• France
• October 27, 2021 21:57
• 0 votes

1. Community
2. Support Forum
3. Unable to Create Box Sign Template

Hi Samantha,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and c...

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• France
• October 27, 2021 20:55
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi there,  Welcome to the Box Community!   This would be something our Cancellation team can discuss with you and will require specific account information, and as I have checked, you seem to alrea...

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• France
• October 27, 2021 20:53
• 0 votes

1. Community
2. Support Forum
3. Shared link expiration

Hi Sandra,  Welcome to the Box Community,  I'm happy to help! You can manage Shared link expiration under the Shared link settings of a file/ folder. To learn how to configure a link settings, plea...

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• France
• October 26, 2021 22:56
• 0 votes

1. Community
2. Support Forum
3. Accessing Files

Hi there,  Welcome to the Box Community! If a former employee's Box is not longer showing on your managed user's list in the Admin console, it's likely that the account was already deleted. If you ...

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• France
• October 26, 2021 22:44
• 0 votes

1. Community
2. Support Forum
3. security certificate such as SOC2 Type2, ISO27001, or PCI DSS

Hi Sankar,  Welcome to the Box Community! All available documentation can be found on the Box Trust Center. If you require a document that is not here, I recommend reaching out to your Account Exec...

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• France
• October 26, 2021 22:39
• 0 votes

1. Community
2. Support Forum
3. I would like a refund

Hi Gerard,  Welcome to the Box Community!   This is something you may discuss with our Billing team and may require specific account information so I went ahead and created a ticket for you so that...

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• France
• October 26, 2021 22:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX asking for 2-Step Verification all of a sudden during login

Hi Leona,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confirm...

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• France
• October 26, 2021 22:28
• 0 votes

1. Community
2. Support Forum
3. Setting up Box notification email addresses

Hi Luqmaan, Welcome to the Box Community! When you add an alternate email address for notifications in Box, this will send a confirmation email to that email address which the owner needs to verify...

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• France
• October 26, 2021 22:26
• 0 votes

1. Community
2. Support Forum
3. I cannot see or access a pending invite

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• October 26, 2021 22:17
• 0 votes