France

1. Community
2. Support Forum
3. A file in BOX is suddenly inaccessible

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• October 04, 2021 20:40
• 0 votes

1. Community
2. Support Forum
3. Box email notifications are not arriving

Hi there,  Welcome to the Box Community! Email notification can also be managed on "Folder level", so you want to make sure that you have enabled the "download" notification under the folder "Setti...

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• France
• October 04, 2021 20:38
• 0 votes

1. Community
2. Support Forum
3. Printing PDF Fles

Hi Bradley,  Welcome to the Box Community! Those permissions should allow your collaborators to print the PDF files your shared. Do they attempt to print on Box.com (Box Webapp) or somewhere else? ...

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• France
• October 04, 2021 20:36
• 0 votes

1. Community
2. Support Forum
3. About email notification

Hi Katsuno,  Are you testing these notifications with you making those "Previews"? Please note that you cannot trigger email notifications to yourself for actions you triggered, notifications will ...

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• France
• October 04, 2021 20:29
• 0 votes

1. Community
2. Support Forum
3. Reduce Seats

Hi Ifeoma,  Welcome to the Box Community!   I understand you would like to reduce your current number of seats. This will require our Billing team to work directly with you so I went ahead and crea...

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• France
• October 04, 2021 20:21
• 0 votes

1. Community
2. Support Forum
3. Is there a"rewind" or go back in history, but at an account level or folder level?

Hi Marie,  Welcome to the Box Community!   Unfortunately, we don't currently offer the feature you asked that will allow you to rewind your Box  or go back to a previous state.   If this is someth...

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• France
• October 04, 2021 20:19
• 0 votes

1. Community
2. Support Forum
3. Trying to audit a document movement details by user - no info

Hi Sarahbeth,  Welcome to the Box Community! Aside from the "Access stats" of a file, Admins with access to the Reporting tool in the Admin console may run a User Activity to track all actions take...

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• France
• October 04, 2021 20:16
• 0 votes

1. Community
2. Support Forum
3. Files all gone

Hi there, Welcome to the Box Community! Sorry to hear about the missing contents, I'll do my best to help! Is this folder collaborative or are you the only one who has access to it? If its collabor...

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• France
• October 04, 2021 20:12
• 0 votes

1. Community
2. Support Forum
3. Various programs cannot save opened files to box

Hi Martin,  Welcome to the Box Community and thanks for your post!   This would be something our Box Support team would like to investigate with you and may require specific account information.   ...

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• France
• October 04, 2021 20:05
• 0 votes

1. Community
2. Support Forum
3. How to change default BOX folder to another pleace?

Hi Mohammed,  Welcome to the Box Community! Users can configure the location of the Box Drive folder on their devices to resolve issues around file-to-file linking via absolute paths as seen in man...

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• France
• October 04, 2021 20:01
• 0 votes