France

1. Community
2. Support Forum
3. Box on iOS, availability of Box in Shortcuts

Hi H,  Welcome to the Box Community and thanks for your post! At present, Shortcuts is not a feature in Box for iOS app. If this is something you would like to be able to do, I would highly recomme...

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• France
• July 20, 2021 21:29
• 0 votes

1. Community
2. Support Forum
3. Signed up for an annual fee in error

Hi Jeffrey,  Welcome to the Box Community and thanks for your post! This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to hel...

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• France
• July 20, 2021 21:00
• 0 votes

1. Community
2. Support Forum
3. Project team can't see the number of files in subfolders

Hi Michael,  Thanks for sharing these images! Can you check your team members can hover their cursor on the headers "Name and Updated" and see if they can adjust their columns? Should look somethin...

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• France
• July 20, 2021 20:58
• 0 votes

1. Community
2. Support Forum
3. NO SMS Authentication code sent

Hi Wijak,  Welcome to the Box Community and thanks for your post!   This would be something our Box Support team would like to investigate with you and may require specific account information.    ...

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• France
• July 20, 2021 19:49
• 0 votes

1. Community
2. Support Forum
3. Project team can't see the number of files in subfolders

Hi Michael,  Welcome to the Box Community and thanks for your post! This is a pretty unusual behavior because your team members should be able to see in a glance how many files are in folder in the...

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• France
• July 20, 2021 19:47
• 0 votes

1. Community
2. Support Forum
3. Lost Files

Hi there,  Welcome to the Box Community!   It seems you already have an open ticket for this issue with our Billing department and they seem to be reviewing your account.   Pease continue working ...

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• France
• July 20, 2021 19:20
• 0 votes

1. Community
2. Support Forum
3. Retention disposition action = None

Hi Kim,  Welcome to the Box Community and thanks for your post! To help check and confirm this, I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• France
• July 20, 2021 19:14
• 0 votes

1. Community
2. Support Forum
3. Group not showing when attempting to share

Hi Nick,  Welcome to the Box Community and thanks for your post in the forum!   Have you checked out this article on inviting Groups to folders in Box?    https://support.box.com/hc/en-us/article...

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• France
• July 19, 2021 21:02
• 0 votes

1. Community
2. Support Forum
3. Disabling Infinite Scroll

Hi Marc,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked on the option to disable  infinite scrolling and switch to pagination.   If this is something ...

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• France
• July 19, 2021 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I change my default email address

Hi Deirdre,  Welcome to the Box Community! If you need to change the Primary email address associated with your Box, you will need to add a secondary email and make it your Primary email address. Y...

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• France
• July 19, 2021 20:31
• Edited
• 0 votes