France

1. Community
2. Support Forum
3. Can't acces files on desktop if there is no network connection

Hi there,  Welcome to the Box Community! This would be something our Support team can investigate with you and it seems you already opened a ticket for this issue and worked with a teammate who he...

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• France
• June 07, 2021 21:39
• 0 votes

1. Community
2. Support Forum
3. box support

Hi Daniel, Welcome to the Box Community! You can apply passwords to protect Shared links of your files or folders in Box, requiring anyone who follows the link to enter a password before accessing ...

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• France
• June 07, 2021 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Stalling on "generating preview" on iPad

Hi Robert,  Welcome to the Box Community! Do you have the latest version of Box for iPad application on your device? Can you try uninstalling the App and then reinstall it again and see if it helps...

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• France
• June 07, 2021 20:14
• 0 votes

1. Community
2. Support Forum
3. Upload Size Limit?

Hi there,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• June 07, 2021 20:10
• 0 votes

1. Community
2. Support Forum
3. Restore Previous FOLDER name?

Hi Andre,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend subm...

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• France
• June 04, 2021 23:11
• 0 votes

1. Community
2. Support Forum
3. Suspicious Activity Notifications

Hi Aric,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked on suspicious activity notifications.    If this is something you would like to be able to man...

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• France
• June 04, 2021 22:42
• 0 votes

1. Community
2. Support Forum
3. File shared with me through an invite won't appear in my Box

Hi Hazel,  This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confirmation shortly.   Please come ba...

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• France
• June 04, 2021 18:44
• 0 votes

1. Community
2. Support Forum
3. Local backup of Box data - need solution

Hi Alejandro,  Welcome to the Box Community! Unfortunately, we do not have an automated process if you would like to back up your files to an external HD. You can manually download your contents fr...

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• France
• June 03, 2021 22:39
• 0 votes

1. Community
2. Support Forum
3. File shared with me through an invite won't appear in my Box

Hi Hazel,  Welcome to the Box Community! Can you confirm if the email address where you received the invitation is the same email address linked to your Box account? I usually see this message if t...

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• France
• June 03, 2021 22:34
• 0 votes

1. Community
2. Support Forum
3. Unable to uninstall and reinstall box drive as advised recently by Ms. France

Hi Devi,  Welcome to the Box Community!   I just want to confirm, if you've followed the instructions in these articles to install/ uninstall Box Drive? To uninstall Box Drive: https://support.bo...

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• France
• June 03, 2021 19:22
• 0 votes