France

1. Community
2. Support Forum
3. Changing ownership and location (from one University to another) of my Box account?

Hi Cheryl, Welcome to the Box Community! If you would like to transfer the ownership of your folder to another user, you will have to invite that user as a collaborator first into your folder and t...

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• France
• May 10, 2021 20:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change file extensions in Box

Hi Brianna,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend su...

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• France
• May 10, 2021 20:35
• 0 votes

1. Community
2. Support Forum
3. my credit

Hi there,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.  ...

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• France
• May 10, 2021 20:03
• 0 votes

1. Community
2. Support Forum
3. Box drive seems to be out of sync.

Hi Ritsuko,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.   You shou...

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• France
• May 10, 2021 20:01
• 0 votes

1. Community
2. Support Forum
3. You will NEVER be able to change the Box folder location. 😌

Hi there,  Welcome to the Box Community! Users can now configure the location of the Box Drive folder on their devices resolving issues around file-to-file linking via absolute paths as seen in man...

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• France
• May 10, 2021 19:57
• 0 votes

1. Community
2. Support Forum
3. copying a folder

Hi David,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• May 10, 2021 19:48
• 0 votes

1. Community
2. Support Forum
3. Shared link with file extension

Hi Ramesh,  Welcome to the Box Community! A "Shared link", once enabled, can be sent to another user whether they have a Box account or not. This is also depends on the shared link settings that ha...

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• France
• May 10, 2021 19:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. "Folder could not be updated"

Hi Ila, Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created a ...

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• France
• May 10, 2021 19:34
• 0 votes

1. Community
2. Support Forum
3. Co-Admin Rights

Hi Regan, If you've noticed that you are no longer able to perform a certain action you were previously allowed to as a Co-admin, I would recommend contacting the Primary admin of your account to c...

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• France
• May 07, 2021 22:15
• 0 votes

1. Community
2. Support Forum
3. Box is asking to connect on iTunes on iPad

Hi Sebastien,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and c...

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• France
• May 07, 2021 20:24
• 0 votes