France

1. Community
2. Support Forum
3. Group tasked twice in Relay workflow

Hi Michelle,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cr...

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• France
• April 01, 2021 22:06
• 0 votes

1. Community
2. Support Forum
3. Automatic deletion of a folder?

Hi Funda,  Welcome to the Box Community! Folders don't automatically gets deleted if the owner left his company. The Box Admin of the previous employee have the option to delete the user account wi...

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• France
• April 01, 2021 20:56
• 0 votes

1. Community
2. Support Forum
3. Error: the item “XXX” is in use.

Hi there,  Welcome to the Box Community! Have you tried logging out of your Box Drive app yet? Logging out completely removes all traces of your Drive usage from your machine and enables you to log...

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• France
• April 01, 2021 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collaboration is restricted for external user

Hi Thomas,  Welcome to the Box Community! The error you are seeing when inviting a certain user is possibly caused by "Collaboration Allowlist". Please take a look at this article: https://support....

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• France
• April 01, 2021 20:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Adding email address / merge

Hi Kelley,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• April 01, 2021 19:15
• 0 votes

1. Community
2. Support Forum
3. User gets error message trying to create an account

Hi Jeanne,  Welcome to the Box Community! I would usually see this error message when a user trying to create an account is using an email that is linked to a Box account. Can you have the affected...

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• France
• April 01, 2021 19:13
• 0 votes

1. Community
2. Support Forum
3. pls help restore my note

Hi there,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• April 01, 2021 19:04
• 0 votes

1. Community
2. Support Forum
3. Virginia

Hi Virginia,  Welcome to the Box Community! You can achieve this by inviting your collaborators and restricting their access to a "Previewer".  Previewer: A previewer has limited read access. Th...

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• France
• March 31, 2021 21:27
• 0 votes

1. Community
2. Support Forum
3. Can't see "Upload" button even as co-owner with free account

Hi Steven,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• March 31, 2021 19:42
• 0 votes

1. Community
2. Support Forum
3. One submission link, but puts documents in two different folders

Hi Theresa,  Welcome to the Box Community! Unfortunately, we do not have this feature or functionality available. An upload link is unique to one specific folder thus any submission through that li...

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• France
• March 31, 2021 19:37
• 0 votes