France

1. Community
2. Support Forum
3. Multiple users on a terminal server

Hi David,  Welcome to the Box Community! Have you checked out this article on Using Box Drive in Multi-User Environments? This may be relevant to your problem with the next steps! Also, I have incl...

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• France
• March 12, 2021 22:20
• 0 votes

1. Community
2. Support Forum
3. synchronization

Hi Dossier,  Welcome to the Box Community! It sounds like you are having an issue syncing files between your desktop Box Sync folder and your Box.com account.  Is Box Sync running on your computer?...

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• France
• March 12, 2021 22:11
• 0 votes

1. Community
2. Support Forum
3. accessing the box site of a client initiating collaboration

Hi Norman,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.   You shoul...

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• France
• March 12, 2021 20:03
• 0 votes

1. Community
2. Support Forum
3. SYNCHRONISATION

Hi Dossier,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• March 12, 2021 19:02
• 0 votes

1. Community
2. Support Forum
3. The page cant load after login

Hi Henry,  Welcome to the Box Community! Can you try the following initial troubleshooting tips to resolve this issue? Try to clear cache and cookies for your browser. Here is an article that walk...

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• France
• March 12, 2021 18:58
• 0 votes

1. Community
2. Support Forum
3. still failing

Hi Scott,  Welcome to the Box Community! We have previously announced of the Beta for Drive on M1 devices being available for Enterprise customers. The Beta will be rolled out to enrolled Enterpris...

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• France
• March 11, 2021 22:51
• 0 votes

1. Community
2. Support Forum
3. Box Drive *still* doesn't work on Mac M1

Hi Robin,  You will need to contact your Account Representative for more information regarding the roll out of the Beta version. Best,

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• France
• March 11, 2021 22:14
• 0 votes

1. Community
2. Support Forum
3. Excel missing "Open this file on your desktop" function

Hi Toe,  Welcome to the Box Community! Can you check your computer if Box edit/tools is installed? If it's already installed, can you try uninstalling it and then reinstall Box tools again and see ...

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• France
• March 11, 2021 22:11
• 1 vote

1. Community
2. Support Forum
3. Changing/editing existing tag

Hi Barry,  Thanks for clarifying on this. Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would highly recommend submit...

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• France
• March 11, 2021 19:36
• 0 votes

1. Community
2. Support Forum
3. Can I disable download folder contents (Business plan)?

Hi there,  Welcome to the Box Community! You can disable the download option in a Shared link following the steps in this article: https://support.box.com/hc/en-us/articles/360043697554-Configuring...

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• France
• March 11, 2021 19:34
• 0 votes