France

1. Community
2. Support Forum
3. Information lost

Hi Paula,  Welcome to the Box Community! Can you check if Box Sync has been installed on your computer and see if its on your applications list? If so, can you make sure that you have logged in to ...

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• France
• February 17, 2021 23:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Hours spent trying to reinstall box drive

Hi Jay,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• February 17, 2021 22:19
• 0 votes

1. Community
2. Support Forum
3. About privacy

Hi there,  Welcome to the Box Community! All the contents that you upload in your Box account are only accessible to you unless you choose to share them by inviting collaborators or sharing Shared ...

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• France
• February 17, 2021 21:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collaborators History

Hi MH,  Unfortunately, there is no other way to see history of those who have been invited/ removed from a collaborative folder aside from running reports. If you have any product feature request o...

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• France
• February 17, 2021 20:05
• 0 votes

1. Community
2. Support Forum
3. Tasks Report Examples/Columns

Hi Joanna,  Welcome to the Box Community! Have you checked our KB article on Running reports? https://support.box.com/hc/en-us/articles/360043696534-Running-Reports  The following information can b...

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• France
• February 17, 2021 19:52
• 0 votes

1. Community
2. Support Forum
3. cannot upgrade to Box Business

Hi Masa,  Welcome to the Box Community! I understand you are having trouble upgrading your account. This will require our Billing team to work directly with you so I went ahead and created a ticket...

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• France
• February 17, 2021 19:45
• 0 votes

1. Community
2. Support Forum
3. "Open with Excel online" option not working

Hi Onur,  Thanks for jumping in on this thread and welcome to the Box Community! Have you tried some basic browser troubleshooting to resolve this issue such as: Clear cache and cookies for your b...

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• France
• February 16, 2021 22:20
• 0 votes

1. Community
2. Support Forum
3. Collaborators History

Hi MH,  Welcome to the Box Community! If you are looking to see history of collaborators that had been invited to access a certain folder or file, a User Activity report may help. Box Admins with p...

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• France
• February 16, 2021 22:11
• 0 votes

1. Community
2. Support Forum
3. Can't add collaborators - Get message: "Something went wrong. Please try to add collaborators again."

Hi Kimberly,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It also seems that you al...

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• France
• February 16, 2021 21:54
• 0 votes

1. Community
2. Support Forum
3. Client app crashes after I made two folders availible offline

Hi Kristoffer,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information,  so I've submitted a case to Box Support on your behalf.   You ...

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• France
• February 16, 2021 21:23
• 0 votes