France

1. Community
2. Support Forum
3. Disable Cascading Folder Level Permission

Hi Ben,  Welcome to the Box Community! I understand your desire to be able to disable cascading folder level permission or the "waterfall" design in fact a similar idea has been shared to our produ...

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• France
• February 15, 2021 19:30
• 0 votes

1. Community
2. Support Forum
3. extension failed to load

Hi Matthew,  Welcome to the Box Community! May I know if your Mac is using Apple's latest M1 chipset? To confirm this,  go to the Apple logo at the top left corner of the computer, click there, the...

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• France
• February 15, 2021 19:18
• 0 votes

1. Community
2. Support Forum
3. Unable to enable Box System Extension in System Preferences

Hi Lyndsay,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

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• France
• February 15, 2021 19:12
• 0 votes

1. Community
2. Support Forum
3. Box Drive failed to load on Big Sur- did this ever get fixed?

Hi Judith,  Welcome to the Box Community! Can you confirm if your Mac is using Apples M1 chipset? Box Drive is currently not supported on Apple Silicon Macs (devices with the new M1 chip from Apple...

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• France
• February 15, 2021 18:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Photos freezing

Hi there,  Can you make sure that you have the latest Box for mobile apps installed on your mobile phone? If you need further assistance from our support team to look into this, you may click on th...

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• France
• February 15, 2021 20:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is there a way to invites someone with only Download and View permissions?

Hi Andrew, I stand corrected, I did further check and, there is a global settings that allows an admin to hide their custom domain that shows their company name in the "Enterprise settings". This f...

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• France
• February 13, 2021 00:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is there a way to invites someone with only Download and View permissions?

Hi Andrew,  There is a restriction under the "folder settings page" that you can enable to restrict non-collaborators from accessing the link into that folder. Shared Link Access Only collaborato...

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• France
• February 12, 2021 23:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I download all the files from a search result

Hi Milo,  Welcome to the Box Community! Unfortunately, there is no way to download at once all the files that shows in your search in Box. If this is something you would like to be able to do, I wo...

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• France
• February 12, 2021 22:22
• 0 votes

1. Community
2. Support Forum
3. Photos freezing

Hi there,  Welcome to the Box Community! Are you accessing your photos via Box webapp, Box Drive or Box Sync or mobile app? Do you mind providing more information or even share a screenshot? This w...

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• France
• February 12, 2021 21:59
• 0 votes

1. Community
2. Support Forum
3. Box Relay Notification Outcome - No link back to the document

Hi Labat,  Welcome to the Box Community!   For any product feature suggestions or enhancement on an existing Box feature, we recommend you post your idea on pulse.box.com for more visibility. Our ...

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• France
• February 12, 2021 20:33
• 0 votes