France

1. Community
2. Support Forum
3. Refund

Hi Olivia,  Welcome to the Box Community! This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this. Ki...

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• France
• January 22, 2021 18:48
• 0 votes

1. Community
2. Support Forum
3. Box Drive not working on Mac!!

Hi Chloe,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.   You should...

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• France
• January 22, 2021 18:45
• 0 votes

1. Community
2. Support Forum
3. I want to export all the shared links of PDF documents in the folder on the BOX.

Hi there,  Welcome to the Box Community! Have you tried connecting with your Box admin about running a report for Shared links within your organization? Admins have the ability to generate a Report...

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• France
• January 22, 2021 18:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to schedule backup from Box to external hard drive

Hi Amy,  Welcome to the Box Community! Unfortunately, we do not have a feature that will automate back ups from Box to an external hard-drive. For any product feature request or suggestions, we re...

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• France
• January 21, 2021 22:55
• 0 votes

1. Community
2. Support Forum
3. ribbon missing when opening an excel file online

Hi Amy,  Welcome to the Box Community! Can you try the following initial troubleshooting tips and see if this helps resolve the issue for you? Try. clearing your browser's cache Disable Add-ins/ e...

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• France
• January 21, 2021 22:44
• 0 votes

1. Community
2. Support Forum
3. Query about Concurrent sessions and Session Timeout

Hi Jagadeesh,  Welcome to the Box Community! I don't believe we have a feature called "Concurrent Sessions" but what we have is "Session Duration" Session Duration: Here, you can set a limit on ho...

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• France
• January 21, 2021 22:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. upgraded and all my folder and files disappeared

Hi Gregory,  Welcome to the Box Community! Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to comp...

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• France
• January 21, 2021 20:59
• Edited
• 0 votes

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2. Support Forum
3. Moving from Open to Closed structure with minimal loss of access by users - tips?

Hi Michael,  Welcome to the Box Community! Admins may generate "Folders and Files" report which will lists all the content in your Box account. This report contains information such as Owner Name, ...

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• France
• January 21, 2021 20:53
• 0 votes

1. Community
2. Support Forum
3. Drag/Drop email from Box, back to Outlook

Hi Gregg,  Welcome to the Box Community! Unfortunately, drag and drop from your Box folder to Outlook in not support. Have you tried to download these emails from the Box Folder in Box.com? If you'...

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• France
• January 21, 2021 20:40
• 0 votes

1. Community
2. Support Forum
3. Problem with 'Open with Excel Online' not Working

Hi Cladhaire,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.   You sh...

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• France
• January 21, 2021 20:34
• 0 votes