France

1. Community
2. Support Forum
3. Box Extension not loading in Mac Big Sur

Hi Jack,  Welcome to the Box Community! Kindly check out our response and answer on this issue in other thread related to your use case: https://support.box.com/hc/en-us/community/posts/3600513234...

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• France
• December 29, 2020 19:17
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1. Community
2. Support Forum
3. change user phone number

Hi Teree,  Welcome to the Box Community! To change the phone number for your individual account's 2FA: Click on your initials in the top-right corner of the page, and select Account Settings. Un...

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• France
• December 29, 2020 19:15
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1. Community
2. Support Forum
3. I can not delete the box file to recycle bin, why?

Hi Ates,  Welcome to the Box Community!To confirm, are you the owner of the files you a re trying to delete or are you a collaborator in the folder where those files are located? You must be the ow...

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• France
• December 28, 2020 23:03
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1. Community
2. Support Forum
3. Box Drive Error

Hi Tanushree,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• France
• December 28, 2020 20:14
• 0 votes

1. Community
2. Support Forum
3. the box app is not working

Hi Charbel,  Welcome to the Box Community! Can you try the steps on the following articles to clean uninstall Box Drive and reinstall it to your PC? Uninstalling Box Drive Installing Box Drive If...

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• France
• December 28, 2020 20:10
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1. Community
2. Support Forum
3. Box 50gb Samsung Ativ Tab

Hi there,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

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• France
• December 28, 2020 19:59
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2. Support Forum
3. How to add the extra space that came when I bought a laptop? It says I have 25 GB free for life but I don't know how to use it, I don't get codes or anything, thanks for helping me

Hi Aaron,  Welcome to the Box Community! At present, there are no current promotions offered by Box for extra cloud storage. To see the list our past promotions, please take a look at this article ...

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• France
• December 28, 2020 19:53
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1. Community
2. Support Forum
3. Missing cloud storage

Hi Jim,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The ...

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• France
• December 28, 2020 19:46
• 0 votes

1. Community
2. Support Forum
3. Why my box drive is still taking space in my hard disk?

Hi Israel,  Welcome to the Box Community! It seems you already have an open ticket for this issue with our support department, and one of our support reps is helping address the issues you encounte...

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• France
• December 28, 2020 19:43
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1. Community
2. Support Forum
3. folders vanished URGENT

Hi Maria,  Welcome to the Box Community! If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you...

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• France
• December 28, 2020 19:33
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