France

1. Community
2. Support Forum
3. Delete my account

Hi Pen,  Welcome to the Box Community!  The steps in this article walks you through on how to cancel/ delete your Box account: Canceling Your Box Account Thanks again for posting and let us know...

• View comment
• France
• November 10, 2020 18:22
• 0 votes

1. Community
2. Support Forum
3. Empty Box Folders

Hi Thokozile,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

• View comment
• France
• November 09, 2020 20:36
• 0 votes

1. Community
2. Support Forum
3. I received an email with a file that has been shared, but I can not open it

Hi Gary,  Welcome to the Box Community! I usually see this message if the email address where you received the shared content is different from the email address associated with your Box account. B...

• View comment
• France
• November 09, 2020 20:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box empty shows usage of 35GB

Hi Gheorghe,  Welcome to the Box Community! Have you checked out this related article here?  Storage Usage Or File Count In My Account Is Incorrect The next step will require you to contact Box S...

• View comment
• France
• November 10, 2020 18:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box.com app & Box Drive - when to use what

Hi Ilene,  Welcome to the Box Community! Here are some articles that may help with what you are trying to create here: The Basics of Box Download Box Drive and Edit Upload Your Content to Box Coll...

• View comment
• France
• November 09, 2020 20:07
• 0 votes

1. Community
2. Support Forum
3. Unable to save PowerPoint Files using Box Drive

Hi Catherine,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

• View comment
• France
• November 09, 2020 19:51
• 0 votes

1. Community
2. Support Forum
3. Incorrect used storage

Hi Seyedreza,  Welcome to the Box Community! Have you checked out this related article here?  Storage Usage Or File Count In My Account Is Incorrect The next step will require you to contact Box ...

• View comment
• France
• November 09, 2020 20:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box collaboration Report - doesn't list file collaborators

Hi Vamshika,  Welcome to the Box Community! To clarify did you export the "Collaborations" report you ran from the admin console? Item Type (if its folder/file) is one of the information that you w...

• View comment
• France
• November 09, 2020 19:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I share my google drive docs to box?

Hi Brannan,  Welcome to the Box Community! Please take a look at this article on "Using Box for Google Workspace Add-on". Box for Google Workspace Add-on enables you to browse your Box files and fo...

• View comment
• France
• November 09, 2020 19:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Displaying Root Directories

Hi Joshua,  Welcome to the Box Community! I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and upda...

• View comment
• France
• November 05, 2020 20:50
• 0 votes