France

1. Community
2. Support Forum
3. having issue with my box account

Hi Robert,  Welcome to the Box Community! When you log in on our Community site and select "Contact Support" from the top-navigation menu on this page, you will see the different options for contac...

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• France
• October 21, 2020 22:49
• 0 votes

1. Community
2. Support Forum
3. Unable to login into box via ios safari

Hi there,  Welcome to the Box Community! Do you have the latest version of iOS and safari installed? Can you try to clear your cache and cookies on your Mobile Safari browser and see if this resolv...

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• France
• October 21, 2020 22:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Share a single file in preview mode only

Hi Hugo,  Welcome to the Box Community! You can create a "Shared link" you can share to your guest and that will give them a view only access to your file. You also have the option to disable the d...

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• France
• October 21, 2020 19:04
• 0 votes

1. Community
2. Support Forum
3. Not Getting Notification Emails

Hi Muhammad,  Welcome to the Box Community! Have you checked out this article on managing your Email Notifications? End users in a Box instance can have different account wide settings by manually ...

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• France
• October 21, 2020 18:40
• 0 votes

1. Community
2. Support Forum
3. can't find files

Hi CJ,  Welcome to the Box Community! Admins can run a report called "Folders and Files" which lists all the content in your Box account. This report will be generated in a form of an excel file. C...

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• France
• October 21, 2020 18:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. yep, box drive and box.com not sync on all computers even after trying several times.

Hi Linda,  Welcome to the Box Community! If you encounter issues syncing Box to your Box Drive, I would suggest reaching out to Product Support team and provide as much information as you can about...

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• France
• October 20, 2020 22:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can I create a preloaded file when I create a new account in Salesforce?

Hi Vishal, Welcome to the Box Community! I understand that you would like to create a preloaded file when creating a new account in Salesforce. As I've checked, this workflow is not part of the Box...

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• France
• October 20, 2020 18:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. My file is not opened

Hi there,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

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• France
• October 20, 2020 18:11
• 0 votes

1. Community
2. Support Forum
3. Box notes visible in Box Drive

Hi Ilene,  Welcome to the Box Community!Box Notes are synced to your computer, just as with other documents, and they display in your Box Drive, however they can only be opened in your browser and ...

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• France
• October 19, 2020 21:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. My bOX is not starting

Hi Mike,  Welcome to the Box Community! If you experience the same issue reported on this thread, you can submit a ticket with our support team to help look at this issue: https://support.box.com/h...

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• France
• October 19, 2020 18:29
• 0 votes