France

1. Community
2. Support Forum
3. How do I change my billing option for monthly to annual

Hey Sal,  Welcome to the Box Community! It looks like one of Box billing associates have already addressed this question with you. For future reference, if you are looking to change your plan or bi...

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• France
• September 23, 2020 19:26
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1. Community
2. Support Forum
3. Unable to use my collections in the New UI

Hi there, Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• September 23, 2020 19:18
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1. Community
2. Support Forum
3. Box Drive Updates announced at BoxWorks20

Hi Daniel,  Welcome to the Box Community! To see the BoxWorks sessions on demand, please check out this page. More details and releases will be announced at our Product Announcements page so pleas...

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• France
• September 22, 2020 22:38
• 0 votes

1. Community
2. Support Forum
3. Close account

Hi Theodore,  Welcome to the Box Community! Please follow the steps in this article on how to close or cancel your Box account: Canceling Your Box Account If you are having trouble canceling your...

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• France
• September 22, 2020 16:08
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1. Community
2. Support Forum
3. Don't Want to See a Folder - Hide Folder

Hi Grace,  Welcome to the Box Community! We don't currently offer the feature you asked about archiving/hiding old folders in your Box account. What I can suggest is that you create a "main folder"...

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• France
• September 22, 2020 14:59
• 0 votes

1. Community
2. Support Forum
3. My Math and Box Math are Different

Hi Gary,  Welcome to the Box Community! Have you checked out this related article here?  Storage Usage Or File Count In My Account Is Incorrect The next step will require you to contact Box Suppo...

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• France
• September 22, 2020 14:52
• 0 votes

1. Community
2. Support Forum
3. Bug in iPhone app (missing Bookmarks button when viewing PDF documents)

Hi James,  Welcome to the Box Community! We appreciate you sharing your use case here. We've gone ahead and forwarded your feedback to our product team about the missing Bookmark buttons on the lat...

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• France
• October 21, 2020 15:26
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• 0 votes

1. Community
2. Support Forum
3. No public links after upgrade to business account

Hi Tim,  Thanks for following up on this! Have you tried to logout and then login from your Box account and see if you will have the option to choose "People with the link" among the access types w...

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• France
• September 21, 2020 21:53
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• 0 votes

1. Community
2. Support Forum
3. export data to spreadsheet

Hi Janette,  Welcome to the Box Community and thanks for your post in the forum!   Unfortunately, we don't currently offer the feature you asked about. If this is something you would like to be a...

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• France
• September 21, 2020 18:21
• 0 votes

1. Community
2. Support Forum
3. Created a link and it is for expiry in 7 days as per policy so how to extend the expiry date on shared links.

Hi Wonjin,  Welcome to the Box Community and thanks for your post in the forum! You may change the expiration date on a shared link following these steps: In the Share window, click Link Settings....

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• France
• September 21, 2020 15:36
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• 0 votes