France

1. Community
2. Support Forum
3. Box Drive Simultaneous File Editing Issue

Hi Jay,  Welcome to the Box Community and thanks for your post in the forum! We appreciate you sharing your use case here on how this pop-up notification would be useful for you and your organizati...

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• France
• September 09, 2020 21:51
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication by email

Hi Lee,  Welcome to the Box Community and thanks for your post in the forum! Box currently provides 2-factor authentication only through SMS-delivered codes, which would require you to enter a vali...

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• France
• September 09, 2020 21:43
• 0 votes

1. Community
2. Support Forum
3. Box Drive - Alias or New Window in Mac Os Finder

Hi Benjamin,  Welcome to the Box Community and thanks for your post in the forum!   We do not recommend creating aliases as this is currently not supported.   If this is something you would like to...

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• France
• September 09, 2020 19:50
• 0 votes

1. Community
2. Support Forum
3. I get an error trying to restore a previous version

Hi there,  Welcome to the Box Community and thanks for your post in the forum! Version history and the number of file versions you can access depends on your account type. More information can be f...

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• France
• September 09, 2020 19:16
• 0 votes

1. Community
2. Support Forum
3. Need support to install boxe drive

Hi Philippe,  To deploy Box Drive to your employees, please see the steps in this article: https://support.box.com/hc/en-us/articles/360043696254-Large-Scale-Deployments-Box-Drive At the moment, ...

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• France
• September 09, 2020 19:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Additional Enterprise App Integrations

Hi Brianna,  Welcome to the Box Community and thanks for your post in the forum! It appears an agent is already working with you on a ticket to help answer your questions here. Please continue work...

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• France
• September 09, 2020 18:54
• 0 votes

1. Community
2. Support Forum
3. All of the sudden, music files stored on Box won't play in most people's cell phones

Hi Frank,  Welcome to the Box Community and thanks for your post in the forum! It appears an agent is already working with you on a ticket about this issue. Please continue working with her and if ...

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• France
• September 09, 2020 18:45
• 0 votes

1. Community
2. Support Forum
3. Make available offline/online option not seen on right click

Hi Eun-Kee,  Welcome to the Box Community and thanks for your post in the forum! I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this issue....

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• France
• September 09, 2020 16:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Help to make a folder on Box read only (stop user's modifications)

Hi Carlos, Welcome to the Box Community and thanks for your post in the forum! Updating permissions on your folder is possible via API. You may post your questions in Platform and Developer Forum o...

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• France
• September 09, 2020 16:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Ownership transfer duration (1.5 TB)

Hi David,  Welcome to the Box Community and thanks for your post in the forum! Transferring content ownership can take some time to complete, depending on the amount of content to transfer. The mor...

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• France
• September 09, 2020 15:21
• 0 votes