France

1. Community
2. Support Forum
3. Jpegs are getting corrupted.

Hi Bridget, Welcome to the Box Community, I'm happy to help! Before you upload them, may I know where are these files originally stored/ located? Are they from a third party service or website? Cou...

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• France
• July 07, 2022 18:35
• Edited
• -1 votes

1. Community
2. Support Forum
3. transfer files from BOX to another cloud

Hi Jose, Welcome to the Box Community, I'm happy to help! Box don't currently offer the feature you asked about. For any product feature request or suggestions, we recommend you post your idea on p...

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• France
• July 06, 2022 19:08
• -1 votes

1. Community
2. Support Forum
3. Box 2.27 is not syncing properly. Down

Hi Nick,  Welcome to the Box Community, I'm happy to help! At present, the ability for customers to disable Box Drive auto-update is not available. If this is something you would like to be able to...

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• France
• June 30, 2022 21:29
• Edited
• -1 votes

1. Community
2. Support Forum
3. Assign a Notification to a User Group with Box Relay

Hi  Pierre,  Welcome to the Box Community! I understand that would like to automate notifications to user groups with Box Relay  It looks like you are part of an organization that requires their ma...

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• France
• June 21, 2022 20:47
• Edited
• -1 votes

1. Community
2. Support Forum
3. absolutely crazy no way to contact support

Hi Davide and Pete,  Welcome to the Box Community! I apologize for the inconvenience. I've ran the script that will recount all of the files and how much storage is being used in your accounts, so ...

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• France
• June 10, 2022 20:22
• -1 votes

1. Community
2. Support Forum
3. Box Drive failed to initialize with MacOS

Hi Everyone,  Welcome to the Box Community, I'm happy to help! I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode. We now have a su...

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• France
• August 22, 2022 21:39
• Edited
• -1 votes

1. Community
2. Support Forum
3. how do you contact support?

Hi Debbi,  Welcome to the Box Community! Please be advised that the ability to contact support and submit a ticket depends on your type of account. I checked your profile and I see it is linked to ...

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• France
• June 08, 2022 18:43
• -2 votes

1. Community
2. Support Forum
3. How do I remove downloads from my computer without effecting online shared folders

Hi Thomas,  Welcome to the Box Community, I'm happy to help! You can try logging out of Box Drive as this action will clear all of Box Drive's cache from your machine. Before you logout, please ch...

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• France
• May 13, 2022 19:38
• -1 votes

1. Community
2. Support Forum
3. Password resetting

Hi Shrinath,  Welcome to the Box Community, I'm happy to help! Can you please try manually resetting your Box Drive following this article to resolve this issue?: https://support.box.com/hc/en-us/...

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• France
• May 06, 2022 19:26
• -1 votes

1. Community
2. Support Forum
3. Reset Box???

His Duster,  Welcome to the Box Community! It sounds like your Box Drive encountered an error, I'm happy to help! You can manually reset your Box Drive following the steps in this article: https://...

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• France
• May 05, 2022 20:15
• Edited
• -1 votes