France

1. Community
2. Support Forum
3. How can I see everything that is sync'd offline? (Mac OS 11)

Hi David,  Welcome to the Box Community and thanks for your post! There's no way to see the items that you Marked for offline from the WebApp, and the only way you can see MFO content in Box Drive ...

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• France
• January 11, 2022 18:41
• -1 votes

1. Community
2. Support Forum
3. New box system seems to be using more hard drive space than it should be - need help identifying whats using the space on my 2TB hard drive.

Hi Molly,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.  It seems you already have an a...

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• France
• January 10, 2022 20:25
• -1 votes

1. Community
2. Support Forum
3. files deleted from machine after logout from app.

Hi Deepak,  Welcome to the Box Community and I'm sorry to hear about what happened to your files. If you find that your files/ folders in Box Drive are not syncing to Box online, we do not recommen...

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• France
• December 30, 2021 18:24
• Edited
• -1 votes

1. Community
2. Support Forum
3. Unable to recover a file

Hi Marchis,  Welcome to the Box Community and thanks for your post! Please open a web browser from a computer or laptop and go to Box.com (Box Webapp) then login with your Box credentials to to acc...

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• France
• December 13, 2021 19:09
• -1 votes

1. Community
2. Support Forum
3. Having some upload speed issues

Hi Admin,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• December 10, 2021 19:46
• -1 votes

1. Community
2. Support Forum
3. unable cancel account

Hi there,  Welcome to the Box Community! Our Cancellations team can help address the issue with your cancellation, and upon checking, it seems you've already spoken to them regarding the effectivit...

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• France
• November 29, 2021 21:37
• Edited
• -1 votes

1. Community
2. Support Forum
3. Downgrade and Refund

Hi Nada,  Welcome to the Box Community! Upon checking, it appears that your ticket for this issue has been forwarded to our Cancellations team and they are now reviewing your account for these requ...

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• France
• November 22, 2021 21:20
• -1 votes

1. Community
2. Support Forum
3. Forward a Box Sign document on to a different signer

Hi Nathan,  Welcome to the Box Community! If you need another person to just get a copy without signing, this should be possible by adding the user on Add Recipient and then assign the recipient a ...

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• France
• November 10, 2021 20:30
• -1 votes

1. Community
2. Support Forum
3. Box Drive disappears after reboot, Windows 10

Hi there,  Welcome to the Box Community!   This is definitely unusual behavior when using Box Drive and would be something our Box Support team would like to investigate with you and may require sp...

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• France
• November 09, 2021 21:26
• -1 votes

1. Community
2. Support Forum
3. Remove Seats (Users)

Hi Michael, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your reques...

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• France
• November 09, 2021 19:02
• -1 votes