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1. Community
2. Support Forum
3. Box installation on macOS Monterrey version 12.0.1

Hi Jayant,  Welcome to the Box Community! We have released a new version of Box Drive with a completely new architecture on macOS with Apple File Provider Extensions (FPE).  This new version of Box...

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• France
• October 28, 2021 20:12
• -1 votes

1. Community
2. Support Forum
3. Downloading from BOX drive is slow. 7MB / S → 128KB / S Capacity limit?

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• October 27, 2021 22:21
• -1 votes

1. Community
2. Support Forum
3. Box on Monterey is slow!

Hi Everyone,  Welcome to the Box Community! I understand you're experiencing slowness with accessing contents via Box Drive on your computers. To confirm, are you running the latest version of Box ...

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• France
• October 27, 2021 19:43
• -1 votes

1. Community
2. Support Forum
3. email link expired

Hi Sheryl,  Welcome to the Box Community! Have you tried to request for a Password reset link? Once you have successfully changed your password and logged in to your account, that should help verif...

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• France
• October 15, 2021 19:44
• -1 votes

1. Community
2. Support Forum
3. Backup Solutions for The Box

Hi Elysian,  I understand that you would like some information on data backup of Box contents, I'd be happy to help!  Technically, Box is already your Backup as your contents are secure and safely ...

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• France
• October 15, 2021 19:10
• -2 votes

1. Community
2. Support Forum
3. Box Drive 'Folder' Icon No Longer Showing Up On Desktop

Hello, again! I'm sorry to hear that the issue persists! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone a...

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• France
• October 12, 2021 19:32
• Edited
• -1 votes

1. Community
2. Support Forum
3. open file in Excel automatically

Hi Bill,  Welcome to the Box Community! You can customize which application will open by default for various file types with the 'Open' button on the file preview page by selecting available applic...

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• France
• October 01, 2021 20:07
• -1 votes

1. Community
2. Support Forum
3. Invitation mail isn't delivered to collaborators

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• September 22, 2021 19:12
• -1 votes

1. Community
2. Support Forum
3. Collaborator/ viewer bulk download

Hi Chris,  Welcome to the Box Community! You can change the option to allow download for the people you share your links to. You would need to navigate into the Shared link settings to see this opt...

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• France
• September 21, 2021 19:13
• -2 votes

1. Community
2. Support Forum
3. Help on accessing shared files

Hi Michael,  Welcome to the Box Community! The error message you receive: "This shared file or folder link has been removed or is unavailable to you" typically comes up if the Shared link access is...

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• France
• September 16, 2021 19:57
• Edited
• -1 votes