Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

Help on accessing shared files

Follow
New post
Michael Reyna

I am trying to access some shared files another user has posted for me. When I click on the link below, it says "This shared file or folder link has been removed or is unavailable to you." But I get an email that says it was just shared to me.

 

It is located here:

62923077.11471602_Order_Contract_20210914012012.pdf

But, it was sent to this email>[personal information--redacted]/Interconnect

It did land in my inbox. Help!

0

Comments

5 comments

Date Votes
  • France
    • Edited

    Hi Michael, 

    Welcome to the Box Community!

    The error message you receive: "This shared file or folder link has been removed or is unavailable to you" typically comes up if the Shared link access is limited to certain users. 

    When I checked the Shared link access of the file you shared, it appears to be set to "Collaborators", this means only users who are collaborators of the file or the folder where the file is located may access the link.

    You would need to contact the owner of this link to request access, its either they adjust the link access for you or invite you as a collaborator in content.

    Let us know if you have any questions and we will do our best to help you!

    Regards,

    -1
    Comment actions Permalink
  • Colleen Moretz

    I can no longer get into this https://uncg.box.com/s/vi6asba6bgv7o07veky7jbp602jev7ch

    box? I had access before. I contacted the owner and I am listed as a collaborator? HELP!!!!

    0
    Comment actions Permalink
  • Peter Fox

    How does Box work? I cannot get access to anything.

    0
    Comment actions Permalink
  • Lamin M Sabally,

    I sent the employer an invitation to upload records. The employer accepted the invitation and uploaded all the records. But I cannot see any of those records from my end. This is not the first time something like this happened. Annoying! 

    0
    Comment actions Permalink
  • Charli Nesbitt

    Until yesterday I was able to access this Box folder: https://nike.ent.box.com/s/pgwwfmrkch75a3uaw1y334yj6ahd2ugv but I now receive this message, "This shared file or folder link has been removed or is unavailable to you."

    I believe the owner of the folder is no longer with our company. How can I get access again?

    0
    Comment actions Permalink

Please sign in to leave a comment.