France

1. Community
2. Support Forum
3. Sharing Video Files - User can't preview

Hi Sean,  Welcome to the Box Community! Can you check if the folder where the video file is stored has "watermark" enabled?  From https://support.box.com/hc/en-us/articles/360044195253-Watermarking...

• View comment
• France
• April 22, 2021 19:13
• -1 votes

1. Community
2. Support Forum
3. unable to search within subfolders in Box? (Windows 10)

Hi Cesery,  Welcome to the Box Community! At present, it is expected that Windows search tools (Cortana or File Explorer) do not return search results from Box Drive as its currently not supported....

• View comment
• France
• April 22, 2021 18:35
• -1 votes

1. Community
2. Support Forum
3. Box Drive Upload appears stalled

Hi Janice,  Welcome to the Box Community!   The easiest way to check on the progress of Box uploads is by looking for the blue cloud icon next to any files/folders being synced. Here are the icons ...

• View comment
• France
• April 02, 2021 18:55
• -1 votes

1. Community
2. Support Forum
3. Error for adding a new users

Hi Patricia,  Welcome to the Box Community! This message usually comes up if the email address you are trying to invite to collaborate is linked to a Box Account that has been deactivated. The owne...

• View comment
• France
• March 31, 2021 22:31
• Edited
• -1 votes

1. Community
2. Support Forum
3. Invited Collaborator Cannot Access Box Folder

Hi Timothy,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

• View comment
• France
• March 29, 2021 21:54
• -1 votes

1. Community
2. Support Forum
3. Box on Big Sur

Hi there,  Welcome to the Box Community! First off, let me apologize for all the inconvenience when trying to resolve this issue. Box Sync and Box Drive are 2 separate Box desktop applications that...

• View comment
• France
• March 24, 2021 22:55
• Edited
• -1 votes

1. Community
2. Support Forum
3. How to I cancel my trial account?

Hi Karolina,  Welcome to the Box Community! I went ahead and created a ticket for you as well to help with your request in cancelling your trial account. For your reference, you may also follow the...

• View comment
• France
• March 22, 2021 20:53
• -1 votes

1. Community
2. Support Forum
3. Can I change the thumbnail for a video file?

Hi Stephen,  Welcome to the Box Community! Unfortunately, this is not a feature or functionality that is available to Box. If you have any product feature request or suggestions, we recommend you p...

• View comment
• France
• March 17, 2021 19:31
• 0 votes

1. Community
2. Support Forum
3. Search returns no results

Hi DM,  Welcome to the Box Community! Have you checked out our KB article on Search for Files, Folders, and Content?  It can take time between uploading or modifying a file for it to be fully inde...

• View comment
• France
• March 08, 2021 19:28
• -1 votes

1. Community
2. Support Forum
3. Offline Issues

Hi Steve, Welcome to the Box Community! We'd love to help out with the issue you encounter but can you be a little more specific and provide additional information? Are you having issue with Box Dr...

• View comment
• France
• February 18, 2021 18:32
• -1 votes