France

1. Community
2. Support Forum
3. Newly-invited user: "Access expires [in 1 month]" - can't extend

Hi Randy,  This might require some account specific information to further investigate so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly....

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• France
• November 15, 2022 20:51
• 0 votes

1. Community
2. Support Forum
3. Business Starter Billing Question

Hi Simone,  This user will count on your seats/licenses which you will be billed for. If you have additional questions about seats/licenses, billing and anything related to upgrading your account, ...

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• France
• November 15, 2022 19:30
• 0 votes

1. Community
2. Support Forum
3. Unable to accept the invitation of enterprise network

Hi Nguyen,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• November 15, 2022 19:23
• 0 votes

1. Community
2. Support Forum
3. Box Drive not syncing

Hi Maurice,  If you noticed that some updates don't reflect in Box Drive in your Finder, can you use the Refresh Folders On-demand feature to sync those and let us know how it goes? All the Best, 

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• France
• November 15, 2022 18:56
• 0 votes

1. Community
2. Support Forum
3. Box Drive not syncing

Hi Maurice,  Welcome to the Box Community, I'm happy to help! Can you check if Box Drive is running on your device, there should be a Box icon on your system tray and it should be in blue color You...

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• France
• November 14, 2022 21:23
• 0 votes

1. Community
2. Support Forum
3. Accepted invitation; nothing shows up in files

Hi Hannah,  Welcome to the Box Community, I'm happy to help! Do you encounter an error when you click the file you have been invited to? Can you share a screenshot of what see for us to check? Look...

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• France
• November 14, 2022 21:13
• 0 votes

1. Community
2. Support Forum
3. I cant watch the files that I received?

Hi Maria,  Welcome to the Box Community, I'm happy to help! Did you try to download the video file on your computer to view it? If you are trying to preview it in Box, please be advised that Video ...

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• France
• November 14, 2022 21:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. My files ae missing...I cannot do my job

Hi Augustine,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing file or is this collaborative folder owned by someone else? If a collaborative content that you do...

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• France
• November 14, 2022 19:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Relay issue-cannot send notification to external email

Hi Anthony,  Welcome to the Box Community, I'm happy to help! Can you please remove the collaborator from the folder and then re-invite the user and see if that helps resolve this issue for your? T...

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• France
• November 14, 2022 19:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder-Level "Custom Terms of Service"?

Hi Patrick,  Welcome to the Box Community, I'm happy to help! At the moment, Box Custom Terms of Service is account wide and cannot be applied to specific folders. Admins can only specify if the To...

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• France
• November 14, 2022 16:27
• 0 votes