France

1. Community
2. Support Forum
3. Kindly ask you to fix my storage size.

Hi Andrew,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• November 04, 2022 18:00
• 0 votes

1. Community
2. Support Forum
3. Storage display status (trash can is empty)

Hi ManabuSugimoto,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incor...

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• France
• November 04, 2022 17:58
• 0 votes

1. Community
2. Support Forum
3. Deleting files does not reduce available storage

Hi Kazuki,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• November 04, 2022 17:57
• 0 votes

1. Community
2. Support Forum
3. I want to transfer my account to a corporate tenant

Hi there,  Welcome to the Box Community, I'm happy to help! If you need to migrate your Free Personal Box account into a your company's Enterprise Box instance, this can be done following the steps...

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• France
• November 04, 2022 17:55
• 0 votes

1. Community
2. Support Forum
3. Reactivate deactivated accounts

Hi Julie,  Welcome to the Box Community, I'm happy to help! This would be something our Support team would like to investigate with you and may require specific account information.   It seems you ...

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• France
• November 03, 2022 21:15
• 0 votes

1. Community
2. Support Forum
3. I wish to ususcribe

Hi Barbara,  Welcome to the Box Community, I'm happy to help! If you wish to cancel your Box account, please follow the steps provided in this article: https://support.box.com/hc/en-us/articles/360...

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• France
• November 03, 2022 21:12
• 0 votes

1. Community
2. Support Forum
3. I wish to cancel

Hi William,  Welcome to the Box Community. I'm sorry to hear that you would like to cancel your Box subscription, let me help you here! If you wish to cancel your Box account, please make sure to f...

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• France
• November 03, 2022 21:12
• 0 votes

1. Community
2. Support Forum
3. Can't save comments I added to an offline available PDF when I am offline

Hi Jeroen,  Welcome to the Box Community, I'm happy tp help! The Ability to Leave Comments on Files While Offline is currently not supported. There is however an existing feature request to support...

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• France
• November 03, 2022 21:09
• 0 votes

1. Community
2. Support Forum
3. Conversion of BOX DRIVE path from Win (for ex. W://) to Mac path

Hi there,  Welcome to the Box Community, I'm happy to help! We previously made an announcement regarding support for  Custom Mount Location feature for users that are on macOS using Apple's File Pr...

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• France
• November 03, 2022 20:49
• 0 votes

1. Community
2. Support Forum
3. Reset account 2FA

HI Chanikarn,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving...

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• France
• November 03, 2022 20:31
• 0 votes